Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Internal Account Manager

Whistl
Job LocationBolton
EducationNot Mentioned
Salary£23,500 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced Internal Account Manager with exceptional customer service skills and want to be rewarded and recognised for your outstanding performanceIf you are, you could be exactly what were looking for.This role comes with a bonus paid up to 40% of your salary!Whistl is currently looking for an Internal Account Manager who will be the primary commercial contact for a portfolio of 30-40 customers, with a responsibility to ensure the retention and growth of this customer base.The ideal candidate will be customer-focused, driven, and someone who thrives in a fast-paced environment.Key responsibilities of the Internal Account Manager

  • Monitor the day-to-day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required.
  • Liaise with implementation, sales, and operations colleagues to ensure coordinated and consistent support for customer queries and/or related processes to support customer retention and satisfaction.
  • Review performance to defined contract Key Performance Indicators and/or agreed service levels (as per the contract) and make suggestions or recommendations to improve profitability.
  • Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
  • Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
  • Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
  • Provide customers with regular reports in agreed timescales.
  • Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
  • Provide administrative support to contracts outside the defined portfolio base, as required.
  • Maintain an up-to-date sales/technical knowledge of the Whistl product portfolio.
  • Project a professional impression of the company and act in accordance with the relevant industry code of practice.
We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer support, sales, administration, reporting, as an account manager, contractsmanager, customer success manager, or in a similar role. Benefits
  • Enhanced annual leave entitlement, starting at 31 days
  • Access to our prestige benefits and rewards portal
  • Long service rewards
  • Health cash plan
  • Life assurance scheme
  • Career development opportunities
  • Access to a well-established Employee Assistance Programme
  • And other excellent benefits youd expect from a market leader
Additional Information Working hours are Monday to Friday, 09:00 to 17:30, with hybrid working opportunities. This role will require extensive use of telephone and face-to-face communication and occasional business travel. Essential Skills
  • Effective verbal and written communication skills, including the ability to adapt communication style, amount, and format based on audience.
  • Ability to influence at colleague level.
  • Able to prioritise and coordinate multiple work requirements to meet deadlines.
  • Ability to establish and maintain effective working relationships with co-workers, managers, and clients.
  • Able to understand and empathise with customer needs whilst balancing their needs with those of the company.
Desirable Skills An A-Level standard or equivalent. About Company Whistl is a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment, and doordrop media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.Due to the nature of our business, this role may be subject to a basic DBS check.

Keyskills :
Account ManagerCustomer RetentionCustomer ServiceCustomer SupportReportingSalesStakeholder ManagementNew BusinessAdministrationContract ManagerInternal Account ManagerCustomer Success Manager

APPLY NOW

Internal Account Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved