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Interim Contact Centre Team Leader

Page Personnel Secretarial & Business Support
Job LocationBolton
EducationNot Mentioned
Salary£17.00 - £19.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

As an Interim Contact Centre Team Leader you will be accountable for creating a positive, safe, challenging, motivated environment for our colleagues to perform at their best. Your role is critical to the success of the Advisor to deliver the required operationalperformance and a Great Customer Experience through each of the contact channels.Client DetailsOur client is changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. They are looking for a motivated, experienced and immediately available Interim ContactCentre Team Leader to join their Bolton office for 3 months.This has the view of going permanent for the right candidate!DescriptionAs an Interim Contact Centre Team Leader you will be:

  • Working with the Operations Manager to understand direction in order to protect the company and take ownership of situations or issues affecting our colleagues and customers
  • Ensure all colleagues are in the right place, at the right time, doing the right thing to support our colleagues, customers and the company
  • Understand and deliver against required targets for the Contact Centre delivering a Great Colleague & Customer Experience
  • Lead the performance of your team through engaging coaching sessions and monthly 1:1 performance & development reviews
  • Embracing our quality framework to identify knowledge, compliance, skill, efficiency or behavioural gaps
  • Deliver effective coaching to bridge those gaps in order to strengthen individual and team contribution to performance and where necessary, commence & manage the correct people policies
  • Work with each person in your team to drive their personal development that supports a career at SMS and identifying our future leadership talent
ProfileTo be successful in this role you will:
  • Experience leading, coaching or supervising an individual or team within a contact centre environment.
  • Computer literacy.
  • Experience working in a fast-paced, customer focused environment.
  • Efficient, engaging, concise and clear communication skills both verbally and in writing.
  • Ability to take direction, deliver difficult messages and use initiative to drive improvements.
Please note Contact centre hours are covering 08:00-20:00 Monday to Friday and Saturday 09:00-17:00 , candidates must either be available to work evenings, during the week or be available for weekend work.Job OfferIn return, our client can offer:
  • Immediate start
  • Competitive pay rate
  • Weekly pay
  • Possibility of being made perm
  • Free on-site-parking

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