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Job Location | Bolton |
Education | Not Mentioned |
Salary | £23,747 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Grade: POLReporting Line: People Transactional Services Manager Contract Type: FTC/Maternity Cover, 6 monthsLocation: BoltonWhat to expect Here at the Post Office, we’re steeped in tradition, but we’re going places.As a Customer Services Co-ordinator you will join us on our journey and undertake a truly valuable and highly visible role working as part of the People team in the People Support Services (people shared services) team to provide first line People supportto Post Office employees.In this role you will be expected to provide an excellent customer experience to Post Office employees and deliver a range of People services such as answering employee queries processing new and changes to employment contracts, recruitment queries, expenses,structural changes, annual changes to benefits and onboarding candidates whilst using policies, processes, and knowledge- based articles to ensure consistency, accuracy and efficiency.The principal accountability for this role is delivery of a high-quality service to meet the agreed Service Level Agreements and key performance indicators for PSC. Gain an understanding of the end-to-end processes, to respond to queries on a multitude ofsubjects and resolve the enquires from stakeholders across the organisation. Ensure all service measures are captured and service failures are logged and essentially build excellent working relationships with colleagues and stakeholders. Ensure that all controlchecks are delivered timely and accurately and maintaining an audit trail as directed. Understand and comply with all legal requirements and business policy and take ownership of all personal development and deliver agreed personal objectives. This positionstitle is contractually a Customer Service Coordinator.What we can do for youOur people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
Keyskills :
Employment Contracts
HR
HR Policies
Onboarding
HR Software