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| Job Location | Bolton |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Job Title: Head of HR OperationsHours: 37.5 hours per weekLocation: Bolton OfficeSalary: Dependent on experienceContract: PermanentIf you really want to make your mark in a rapidly growing business that is committed to improving the lives of children, young people and vulnerable adults, we have the role for you!About the GroupOutcomes First Group is the largest independent provider of high quality foster care and special needs education and care. We are a vital part of local communities in England, Scotland, Wales and Northern Ireland with a renowned reputation for quality and positive outcomes for the people we educate and care for.Our divisional brands include Acorn Care and Education, Hillcrest, National Fostering Group, Options, Pathway Care Residential and Sunflower Fostering.About the RoleThis is a really exciting time to join the Human Resource team in our brand new role - Head of HR Operations. This role will lead our HR Shared Services team and ensure we deliver a professional and high performing service whilst driving efficient practice.It is crucial that we provide excellent customer service by working closely with colleagues and supplying solutions and processes to meet their needs. This will be achieved by identifying, designing and implementing specific HR operations and strategies to support our growing business.With a focus on continuous improvement, you will take responsibility for the high quality of work-force planning, absence management, employee relations, payroll etc. You will set and monitor budgets and KPIs to provide a measurable return on investment and service levels.Who we are looking forThe ideal candidate will be HR qualified at minimum Level 7 and have relevant experience in a shared service leadership role. You will be able to demonstrate experience of developing, leading and delivering HR projects and continuously improving performance and service.You will be an experienced leader that will have no problem managing a remote HR support centre across all business areas. The ultimate responsibility of the role will be to ensure the HR team operates efficiently and aligns with our business objectives.We need someone who will bring external best practice knowledge and motivate our HR team to work at a pace and deliver excellent customer service across the whole Group.Essential Criteria