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| Job Location | Bolton |
| Education | Not Mentioned |
| Salary | £18,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
This is a fantastic opportunity to join a rapidly expanding company at the forefront of their market. This company specialise within the Digital Signage & Advertising sector and are seeking a Helpdesk Operator to join their team in Bolton.They are offering a salary of GBP18,000 per annum depending on experience with 25 days holiday. This role is to start immediately.About The Role: Forming part of the support team, this role will perform 1st line support for customers across the UK and Europe. With a growing presence in France, this role will predominately be dealing with French speaking customers. The amin duties of this position will be: Providing telephone support to customers Handling all queries in a professional and efficient manner Dealing with incoming queries and maintenance problems Problem diagnosis and fault logging Raising tickets on an in-house system and ensuring SLAs are met Liaising with on-site engineers and client support teams Suggesting improvements in the process procedure Keeping the customer updated on the process and schedule of work at all times Bug reporting Co-ordinating annual maintenance visits to client sites Essential Skills & Experience:Fluent French speaking and able to have conversations with customers over the phone in French Excellent phone manner Ability to work to deadlines Adaptable and flexible with different tasks Works well as part of a team Able to commit to shift patterns and weekend work on a rotatory basis Reliable Good attention to detail Patient Excellent communication skills Experience in an IT support role or similar would be beneficial but not essential About The Benefits:Salary of up to GBP18,000 DOE Flexible shift pattern (currently working remotely) 25 days holiday - plus days in lieu for any Bank Holidays worked Free parking Company pension scheme Full training and induction provided To Apply:If this sounds like a Customer Support role you will LOVE, please send your CV