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| Job Location | Bolton |
| Education | Not Mentioned |
| Salary | 21,000 - 23,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time Work from home |
About UsYou probably wont have heard much about us, but were one of the UKs biggest, home-grown success stories of the last 20 years. Were a FTSE 250 business and knocking on the door of £1 billion in annual revenue.We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life.And we know were onto something - but were only just getting startedAbout the roleAs a home-based Customer Service Advisor, youll be solving our customers problems from start-to-finish so that they can get back to enjoying their lives as quickly and effortlessly as possible. Youll be providing customers with support, advice and thepeace of mind that their current issue is resolved.Youll be the first person to receive a call to identify the customers query.Youll aim for 70% first call resolution, with the other 30% expected to be escalated to the relevant team.Youll be given KPIs (Key Performance Indicators) to work towards, such as calls-per-hour and customer satisfaction.Our culture relies on open communication to continuously improve. Youll take ownership for sharing your learnings and experience to support others on a daily basis.Youll organise and assess your priorities throughout the day - keeping your word to customers and colleagues.Who were looking forWe are looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue.You will demonstrate: