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Customer Service Representative

Intrum
Job LocationBolton
EducationNot Mentioned
Salary24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Customer Service Representative We are a multi-award winning company highly regarded by our customers for our empathetic, ethical and solution-driven customer service. If you love helping customers and really care about finding the right outcome, whilst feeling satisfied in yourjob, we would like to hear from you! We have lots of opportunities for Customer Service Representatives to join us!At Intrum you have the ability to work remotely or, to come to the office either for your training period or you may just like our office so much you want to be there full time! (Please note if you are working remotely you should be within reasonable distance of our office in Bolton).In return you will have free courses and personal development, training, career progression, great benefits and an award-winning company to work for!What youll be doing as a Customer Service Representative:

  • Contacting customers via the dialler system in order to reach an understanding of the customers financial circumstances and where appropriate, setting an agreeable repayment arrangement.
  • Handling outbound and inbound calls.
  • Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customers circumstances.
  • Explaining the benefits of reaching their debt free date and providing clear information and timescales with regard to their agreed payment term.
  • Building rapport with customers and creating a positive customer experience.
  • Providing guidance to customers on the availability and services of the Free Money Advice sector.
  • Meeting and exceeding monthly targets including call quality and compliance.
Whats in it for you
  • Working remotely or office based
  • OTE of £24,000 per annum
  • Extensive training with our in-house Training Specialists
  • Monthly bonus - up to 20%
  • 1 day birthday leave (on top of annual leave)
  • Ongoing training and career development
  • Reward and recognition
  • Free courses
  • Discounts on high street retailers, travel and entertainment groups
  • Pension scheme
  • Free Employee Assistance Programme
  • Option to buy & sell holidays
  • Mental Health First Aiders
  • Charity fundraising events
  • Excellent transport links and parking
A bit more about us:Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individualsin debt get out of difficult situations. helping companies get paid so they can grow, employ and prosper.We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.Intrum UK continues to win numerous awards. Our most recent being Investors in People Gold! We are delighted to hear that 100% of our people feel Intrum UK has clear values and that 94% also believe Intrum UK is a great place to work!Some Additional informationPlease note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registereddefaults.Intrum UK are an equal opportunities employer.

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