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Customer service manager

Page Personnel Secretarial & Business Support
Job LocationBolton
EducationNot Mentioned
Salary£32,700 - £36,300 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This role is for a highly motivated Customer Service Manager with excellent leadership skills and a passion for customer satisfaction. You will be responsible for managing our dedicated Customer Service team, ensuring a high standard of customer servicedelivery in the industrial manufacturing distribution industry.Client DetailsThis company is a well-established player in the small components manufacturing industry distributing a high volume of low-value small parts. With a team of over 1000 employees based in Manchester, the organisation is committed to providing superior productsand services to its clients, consistently enhancing its market reputation.DescriptionKey responsibilities will consist of:

  • Lead and manage the Customer Service team to deliver exceptional service.
  • Develop and implement customer service policies and procedures.
  • Providing continuous assistance to team members handling orders, complaints, and delivery challenges.
  • Generating regular reports for senior management to track sales and identify slow-moving items.
  • Maintaining frequent communication with customers via email, phone, or in-person visits to nurture relationships and resolve any concerns.
  • Conducting an annual customer satisfaction survey, analysing feedback, and implementing improvement strategies based on the results.
  • Handle complex customer service issues and oversee resolution.
  • Monitor and analyse performance metrics and implement improvement strategies.
  • Provide training and coaching to team members to ensure continued development.
  • Ensure compliance with industry regulations and company policies.
  • Regularly monitoring the performance of team members to ensure efficiency.
  • Accurately managing and inputting orders into MPL/FRA and Presto platforms to meet customer requirements.
  • Guiding international stores on prioritising deliveries as needed.
ProfileA successful Customer Service Manager should have:
  • Have a minimum of 3 years experience working in a customer managerial position
  • Strong abilities to communicate with team
  • Have strong leadership skills and have the ability to motivate and direct other team members
  • Have excellent communication skills, both verbal and written
  • Have strong attention to detail
  • Work well within a fast-paced environment
  • Ideal knowledge of the manufacturing industry
  • Ideal know-how of sales order processing & invoice inputting processes
  • Have good working knowledge of Microsoft Office
Job Offer
  • Basic salary starting at £32,700
  • Discretionary team performance based bonus
  • Progressional earning potential
  • Career development progression into directorate route
  • Exposure to B2B industrial manufacturing competitive landscape
  • Pension contribution
  • 2x salary life assurance
  • Basic holiday allowance + bank holidays

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