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Customer Service Hub Team Leader

Job LocationBolton
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

As the UKs No. 1 Bakery Brand we have been baking bread since 1876. Today, we are proudly a fifth-generation family, with the sixth generation starting to join the company, supplying over 18,000 retail customers from 11 bakeries and 15 depots, producinga range of over 70 products including gluten and wheat free. Our family of 5,000 colleagues throughout the UK, have recognised us as a Sunday Times Top 25 Best Big Companies to work for.Family and values are what makes us different, and we are a proud bunch, join us and you too could be proud to be Warburtons.The RecipeAre you passionate about delivering fantastic customer service Are you looking for that next step where you can inspire and lead a great team in the supply chain function Then this could be the role for you!Based on site in Bolton, youll be the go to for 11 Customer Service Team Co-Ordinators, however, this is more than a Team Leader role and will give you the opportunity to develop the position further and bring your ideas and skills to help Warburtons todelight families every day with our great range of quality products.Key Accountabilities and Measures

  • Resolving queries that have been escalated
  • Creating team rotas to make sure there is capacity to meet customer service demand
  • Keeping the team up to date with training on systems and processes across a variety of skills
  • Supporting the customer service team with any difficult queries
  • Liaising and building relationships with key stakeholders
  • Driving continuous improvement and bringing your ideas to the team
  • Report building within the distribution function and presenting it to the team and key stakeholders, to enable us to always be better
Essential Ingredients
  • Be a great people leader and motivator, sharing best practice and listening to the teams ideas
  • Have the ability to engage with key stakeholders, in an honest and credible way
  • Understands responsibilities to work safely and identify H&S risks and report them
  • Systems knowledge (including SAP) and Microsoft systems
  • A willingness to learn and develop the role further
Extra DoughAt last, and by no means least, you will want to know what your breads worth.
  • Competitive salary depending on experience
  • A slice of the annual profits
  • Family time is important to us so as well as your holiday entitlement, well give you the opportunity to purchase up to an extra 5 days holiday each year
  • Award winning pension scheme
  • Life assurance
  • Products you will love along with deals and discounts for you and the family through our Extra Dough website
  • Continued investment in your personal development
  • Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew!
  • Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service
We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspectwhich makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.

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