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Case Handler/Administrator

Job LocationBolton
EducationNot Mentioned
Salary?17,700 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

3D Rehabilitation are looking for a an Administrator with excellent computer and customer service skills to join our Case Handling team, based in Bolton.3D Rehabilitation work closely with Solicitor and Insurance firms in connection with physical and psychological injuries.As a specialist in the area of rehabilitation for those injured or suffering some form of after pain following an accident, 3D Rehabilitation assists solicitors and insurers in suiting their clients with the best treatment plan suitable to their recovery.What will I be doingThe role of Rehabilitation Administrator is to ensure that our clients receive the best possible service, during their clients personal injury claim. You will case manage instructions for our medical expert panel, corresponding with Solicitors daily, ensuring all emails are answered and that the best possible Expert is instructed and meets deadlines for a clients case.Why join usWe offer a full training programme, focusing on your individual development and progression path with us - With a starting salary of £17,700 rising to £18,500 after probation and continued support through out you time with 3D rehabilitation.This is a fantastic opportunity for someone with great listening skills and computer skills, who has previously worked in a similar role, with a customer service background, who is interested in pursuing a career in either the medical or legal pagination industry.Your main duties;

  • You will process rehabilitation quotes and instructions
  • Schedule or amend rehabilitation appointments using the system to determine the nearest clinics and experts to the clients location.
  • Chase for further documentation or missing information
  • Using the in-house system, log and update all client and expert records accordingly
  • Liaise daily with Solicitors, Therapists and Physio-therapists or clients.
  • To provide an excellent customer service to all parties involved in the claims process
  • What we ask of you;
  • Excellent communication skills ? both verbal written and listening
  • You will need to be confident in making decisions directly and take responsibility for your own workload.
  • A strong attention to detail and pride in your work, ensuring it is of the highest and most accurate quality
  • To be a self-motivator, always willing to learn and adapt with ever changing priorities
  • To be able to multitask and effectively record customer information
  • To be able to work alone or within a team, always encouraging team spirit
  • Always professional both in presentation and your working attitude
  • Why work for us and what can we offer you as a 3D Rehabilitation employeeWe are an easy commute, with transport links and free parking within a 10-minute walk from the officeLong service awardsRecognition schemesFun events all year roundNewly refurbished offices ? Open planFree tea and coffeeWorking hours ? ~Monday - Friday 8.30am - 5.00pmDue to the nature of this role, a DBS Disclosure will be requested from the successful candidates.Immediate interview available for starts in the new year 2020!

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