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2nd line Engineer - North Manchester - £26 per hour

Adecco
Job LocationBolton
EducationNot Mentioned
Salary26.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Adecco Public Sectors client North of Manchester is currently recruiting for a 2nd Line Engineer. The contract is initially for 3 months and paying a rate of £26 per hour via umbrella. The role is based on site.The successful candidate will be responsible for all aspects of system administration and IT support services with a strong emphasis on Citrix Desktops and Microsoft Technologies ensuring that the services are efficient and responsive to the needs of theGeneral Practitioners and CCG. To provide an efficient technical and systems support function to users of departmental systems.you will be responsible for the following duties;* To be lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document.* To provide 2nd Line support within an IT Infrastructure which utilises Microsoft Technologies, Citrix and VMware.* Support the effective management and monitoring of the physical and virtual server/desktop environment.* To support the running of an effective Citrix XenDesktop 7.x and XenApp 7 infrastructure including user management.* Experience Operating in a virtual desktop environment with virtualised applications.* To maintain and manage an effective, resilient and secure Windows 2012 Active Directory Domain infrastructure.* To support user mailboxes with a secure corporate messaging infrastructure (Exchange On-Premise/365).* To support users and services in an effective, resilient, secure thin and thick desktop client infrastructure.* To maintain secure user desktops running anti-virus and security products.* Provide effective IT technical support at all sites including CCG and General Practitioners across Bolton.* To participate with Service Desk duties and record all incidents reported by users on the service desk software ensuring that:

  • All contact details are checked and verified
  • An accurate description of the incident is recorded onto the Service Desk call logging system
  • An appropriate priority is assigned to the incident
  • All updates from the customer or assigned officer are recorded accurately and in a timely manner.
* Provide first time fixes and resolutions to ICT related incidents and requests where appropriate via telephone and face to face.* To monitor the progress of calls logged on the service desk logging system ensuring that all are resolved in accordance with agreed criteria as specified in the Departments Standard Work.
  1. To monitor, manage and resolve calls logged on the service desk logging system against agreed SLAs (Service Level Agreements).
  2. To manage the service user experience and their expectations by keeping service users updated on the status of their reported incident.
  3. To participate in the trusts disaster recovery plan.
* To participate where required in IT projects.* Assist training other members of IT Staff.* Participate in working across shift patterns, to cover extended services and weekends.* When appropriate, participate in an out of hours on call rota for the provision of support to all users.* To undertake other assignments in accordance with the priorities agreed by the IT Manager.* Provide excellent communication, reporting and documentation.In order to be considered for this role you MUST have NHS experience at 2nd line level.If this role is of interest to you then please apply now in order to be considered.

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