2nd Line IT Support Engineer

Job Description

Role: 1st Line IT Support EngineerLocation: Blackburn, BB1 2FA - Office BasedContract: Full-Time Hours / PermanentSalary: 22,152- 24,000 Dependent on experienceWhat will my role look likeOur IT Department is expanding and we have an opportunity available for an 1st Line IT Support Engineer! In this role you will be be the first point of contact for IT support for our Head Office and sites.You will be responsible for logging, resolving and escalating support requests made via our ticketing system and answering / resolving phone calls made to the helpdesk. This is a telephone-based role that requires a high level of care and attention to detail.What would my main responsibilities be·Providing user support via the phone & our ticketing system·Configuring & building hardware·Creating & troubleshooting of user profiles & mailboxes·Diagnosis & resolution of a wide range of hardware issues such as routers, switches, access points, PCs, laptops, printers, VoIP telephony·Escalating issues that cannot be resolved at entry levelThis list is not exhaustive and may be added to or amended from time to time.Candidate Requirements·Knowledge/experience of: AD, Windows, Office, Exchange·Excellent Customer Service Skills·Troubleshooting & Diagnostic skills·An analytical approach to problem solving·Good interpersonal skills·AdaptabilityBenefits & Rewards·Performance Based Bonus Scheme·Employee Life Assurance·EG Group Discounts - up to 15% off at our stores and food to go restaurants·ASDA Discount Card - 10% off all ASDA stores·EG Cares Benefits - exclusive discounts across 900 retailers·Smart Health - 24/7 online GP access, health checks and health and wellbeing support·Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice·Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group·Waterside Café - freshly prepared meals at affordable prices·Free Secure Car Parking·Dress Down Fridays·Flexi-Time·Prayer and Ablution Facilities·Cycle to Work / Shower Facilities·Sit / Stand Desk Facilities·Work Anniversary Rewards·Free Eye TestWho are EG GroupUnited Kingdom-based EG Group is a leading independent convenience retailer, which has established partnerships with global brands such as Starbucks, Cinnabon, KFC, Subway, Greggs, SPAR, and Burger King, as well as a focused portfolio of proprietary brands.The business has an established pedigree of delivering an excellent Grocery & Merchandise, Foodservice and Fuel proposition in all the markets in which it operates and currently employs more than 50,000 colleagues working in over 6,600 sites across the UK&I,Europe, USA and Australia. The group has enjoyed significant growth, with 2021 revenues exceeding $26bn as well as serving over one billion customers annually.Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group