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1st / 2nd Software Support Engineer

Russell Taylor
Job LocationBlackburn
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

1st Line Support Engineer Blackburn (Office based) About the company:

  • Our Client is a market leader in traceability and weighing systems that are used by the UKs top food production manufacturers as well as other markets including cash, courier, healthcare, and industrial.
  • With a brand that boasts over 160 years of experience, you will join a team of software developers and project manages at our Blackburn Head Office.
Quick overview of the role:
  • Our client is looking for a 1st Line Support Engineer to join their support team where customer care is their priority. You will be passionate about delivering exceptional customer service in a fast-paced environment. Our client is committed to developingtheir teams and there are opportunities to grow and excel within the business.
Benefits:
  • 26-days annual leave (excl. Bank Holidays)
  • Life Assurance
  • Pension Scheme
  • Free parking
  • Company pension
  • Life insurance
  • On-site parking
Required Skills:
  • Ability to approach problems logically
  • Customer oriented, with the ability to adapt/ respond to different types of characters
  • The ability to work independently and as part of a team
  • Action-oriented and self-disciplined
  • Excellent problem-solving skills
  • Ability to adapt and be flexible depending on work demands
  • Ability to effectively prioritize work time to ensure productivity
  • Ability to determine customer needs and provide appropriate solutions
  • Good comprehension skills- ability to clearly understand and state the issues customers present
  • Good composition skills- ability to compose a grammatically correct and accurate written response
  • Ability to communicate effectively with stakeholders
Other responsibilities include:
  • Logging Tickets on our Ticketing System
  • Working on ticket Inc. initial contact, 1st line investigation and resolution of issue.
  • Escalation of tickets to 2nd line.
  • Monitoring of shared support box, Inc. Replying, logging, general housekeeping.
  • Passing tickets to Software/Hardware where required.
  • Software Testing/Bug Identification.
  • General IT maintenance 1st line.
  • Updating/maintaining IT incident reports.
  • Working to Cyber Security standards.
Tools Used:
  • Microsoft 365, VNC, RDP, TeamViewer, Splashtop, FTP, SFTP, SSH. SQL, Firebird & Flamerobin.
IT Skills Required:
  • Windows, Active directory, Office365 administration, Debian based Linux, Networking, Basic knowledge of SQL, Android setup and support, Hardware setup and support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either byemail, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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