Workforce Planner

Job Description

Do you enjoy working with people & Fancy working in a fast-paced environment where no two days are the sameIf so, we have an exciting new position available as a Workforce Planner where you will be responsible for supporting the NEC Group contract by planning and scheduling the workforce for the soft services OCS provides. This includes security, stewarding, cleaning,waste,estates, and front of house professionals.The Workforce Planners are a newly formed team within the OCS Venues and Events Division. With around 1500 casual and zero staff members assigned to the contract, our teams will help support the NEC Group during event build-ups, live show days, and much moreensuring a smooth operation of all services.The NEC Group Contract has five renowned entertainment venues, the NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC. From Concerts to Crufts - Every day is different!This role is all about our people, so someone with experience in customer service would be well suited to this role!Why not apply today and join our team to help create a memorable experience for every visitor that comes to the NEC.Main Duties:

• Upload rotas and event schedules to Timegate in time to ensure all events are scheduled effectively with the correct people in the correct roles.
• To communicate and engage with staff booked for work.
• To work as Timegate Champions in the business to support staff, supervisors, and managers to get the best out of the system and encourage development of it.
• Create and maintain relationships with Operations colleagues to ensure handover of information and event logistics are communicated.
• Inputting and analysing trends in people performance - working with Senior Workforce planner and HR for any formal processes.
• Ensure all OCS processes are adhered to including, clock compliance, arbitrations, and payroll readiness.
• Manage the NEC Group Staff ID system, creating new passes and issuing out.
• Maintain colleague databases with correct contact details, qualifications, training, and licensing information.
• Work closely with Contract Support Team in matters relating to recruitment, licensing, vetting & training.
• Support with any other administrative functions in relation to people and scheduling.

To be successful in the role, you will need:

• Strong communication & problem solving skills
• To be proactive with an attention for detail
• A real team player who is comfortable and adaptable to change
• Experience in administration - preferably people/HR related
• Experience of Scheduling & Workforce Planning is desirable
• Experience in the use of Time and Attendance systems is advantageous.
• Knowledge or experience in facilities management and/or events is desirable

What will you get in return

• A pension scheme- to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loans
• Recognition scheme OCS Stars- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated Impact Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group LtdFrom providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential servicesthat keep businesses and societies running day in and day out.We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.OCS prides itself as a company that has family values.We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.

Keyskills :
Facilities ManagementNECSchedulingWorkforce PlanningStaff Members