Weekend sales advisor (EPSON Weekend Warrior) - Birmingham

Job Description

Job title: Weekend WarriorTeam: Epson Field TeamSalary: £12,000 + bonus opportunityBenefits: Health & Wellbeing cover, Perkbox Benefits,Laptop, phone and Tablet.Working: Primary working hours are 8.30am-6pm. Working days will be Friday to Sunday. Bank holiday weekends could be Friday to Monday or a combination of 3 days within that period.Location: Field Based, Birmingham areaReports To: Account Manager/National Activity ManagerWhat your role entails:As an Epson Weekend Warrior, you will be an Ambassador for Epson in your store, responsible for driving sales and advocacy in line with your KPIs. You will be the main point of contact for everything Epson for staff and customers alike.

• Advise customers on their purchase journey, working with the Epsons Digital Assisted Sales team, and the Epson Customer Experience site, to enhance their personalised experience, ensuring that you start or maintain the emotional connection to you and Epsonas a brand.
• Promote Epsons online engagement platforms while in store and use the digital tools and networks to maximise the positive education and learning experiences for staff and customers alike.
• Ensure customers choose the right Epson products and services for their individual needs & wants while ensuring their experience of the EPSON brand, through you and the digital platforms, is a personal one, tailored to them based on effective communication.
• Proactively demonstrate the Epson product and service features & technology to consumers, retail & B2B colleagues and Mangers; ensuring the features and benefits of the product are clearly communicated to increase sales or subscriptions.
• Build and manage relationships at a store and regional level (working with the NAMs) leaving a positive lasting impression of Epson
• Understand the importance of online and face to face engagement
• Leverage social channels to maximise engagement (as appropriate)
• Ensure all core role targets & KPIs set are achieved in line with terms of employment
• Focus on delivering great customer service and store relationship management, high education & training standards and understand the importance of online and instore compliance & auditing.
• Engage in direct sales/product demonstrations with customers in store and experiential spaces where appropriate (following any retailer specific guidelines).
• Educate store colleagues on the best way to sell Epson products & services (to sell EPSON products in line with store culture, terminology & sales model) at store level.
• Identify opportunities to further increase sales value/volume through Upselling (using the information obtained from the customer to recommend a fuller solution).
• Ensure all EPSON stocked products are on display (out of the warehouse) and merchandised (faced up) as agreed with the retailer and in line with Epsons needs.

Your experience:

• A good level of experience in retail environments
• Worked in a field role previously
• Proven sales skills
• Proficiency in the digital world; Including the use of the O365 suite (especially TEAMs, Excel, PowerPoint, and Word), social media channels, personal video production, chat features and virtual world environments.
• Previous demonstration experience

About you (this part is key)

• Must have own car and home internet connection.
• Punctual and organised.
• Approachable, confident, and helpful.
• Committed and professional at all times for EPSON, RMG and their partners.
• Able to work as part of a virtual or physical team and on their own
• Able to clearly articulate, relay a message, build, and engage in meaningful conversation.
• Comfortable asking for support and guidance when needed. Able to identify any challenging areas (individual, job role or campaign) and communicate these to line manager for a resolution
• Open to new ideas, change and trying new methods/way of working
• Flexible and willing to adapt to alternative methods to support your KPIs and maximise performance

What we offer you:

• Working for a market leading print brand
• Culture is fun, friendly, open and welcoming
• Two week onboarding training on-site at the client head office
• Health & Wellbeing cover, Perkbox Benefits,Laptop, phone, and Tablet.
• Open and honest management style
• Learning and development is a key focus for the Epson team and full support is always on hand

Keyskills :
Customer ServiceSalesTechnology