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Underwriting Service Advisor

Clearline Recruitmentment Ltd
Job LocationBirmingham
EducationNot Mentioned
Salary19,100 - 20,300 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Underwriting Service Advisor Location: Birmingham (Hybrid) Salary: £19,100 + £1,200 bonus per annum Full TimeOur client is a leading name in insurance globally, who are looking to hire an Underwriting Service Advisor to join their team based in Birmingham. This role is on a hybrid basis.Responsibilities

  • Responsible for providing excellent customer service to all brokers.
  • Development of business relationships with brokers over the telephone and managing queries & mid-term adjustments to the agreed department SLAs.
  • Referring any non-standard cases to the appropriate underwriter.
  • Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focussed approach.
  • Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
  • Develop and Maintain productive external and internal relationships.
  • Recognise and convert opportunities to introduce other products to existing customers.
  • l Consistently achieve individual performance targets (KPI).
  • Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
  • Practice customer care by providing accurate information to customers at all times.
  • Ensure good product and system knowledge is maintained.
  • Ensure all relevant systems are updated in a timely manner.
Requirements
  • Demonstrate excellent customer service skills
  • Good Team player
  • Demonstrate drive and a can-do attitude
  • Good communication skills written/verbal
  • Attention to detail
  • Awareness of the impact of regulation and FCA
Key Competencies
  • Relationship Management
  • Team Plater
  • Customer Service
  • Attitude & Professionalism
  • Managing & Developing Yourself
  • Planning & Prioritisation
  • Problem Solving
  • Delivering Results
  • Continuous Improvement
  • Communication
  • Business Knowledge/Awareness
  • Regulation
  • Competitor Knowledge
  • Dependability
  • Technical Knowledge
Benefits25 Days Holiday plus bank holidays, Company Sick Pay, Retirement Savings Plan, Life Insurance, Income Protection Plan, BUPA Healthcare Plan/Private medical insurance, Eyesight Testing, Employee Assistance Programme, Cycle to Work, Season Ticket Loan, EmployeeDiscountFor more information, please contact Jamie Watson at Clearline Recruitment.

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