Transformation Manager

Job Description

About the role At Zellis we have big ambitions and our Services division is at the heart of them. With circa 800 colleagues across 8 locations (3 geographies), plus large hybrid and home working populations, we need to engage and support our teams to deliver for ourcustomers and reach their own potential.Our Services division is going through a wide-scale transformation and we are creating a dedicated team to focus on designing and delivering transformation activities across the Services operational teams, with underlying processes to support these outcomes.The Transformation Manager will lead a team of Business Improvement Specialists to support, design and deliver step changes to processes, ways of working and customer experience.Were looking for a Transformation Manager to lead the successful implementation and delivery of our automation programme currently underway, and the backlog prioritisation for the next phase of transformation of our Services division. The TransformationManager will report to the Head of Transformation within the Transformation & Business Support directorate. This role provides a platform to significantly influence our colleague and customer experiences, enabling step changes in performance. By working withbusiness stakeholders youll drive the adoption of new capabilities and processes, and decommission processes and ways of working that are no longer required in the new target operating model.Additionally, the role holder will work hand in hand with our Product & Technology teams to proactively influence the development roadmap.Key responsibilities include:

• Playing a key role in the next phase of our strategic automation programme, to fully embed our new portal, including guiding the backlog prioritisation and ensuring full benefits realisation.
• Identifying innovative improvements that will transform Services, responding at pace, being proactive and increasing efficiency and compliance.
• Delivering change across multiple sites and geographies - including UK, Ireland and India.
• Leading thinking to ensure we continue our journey of delivering a more proactive, customer-led service.
• Taking a data-led approach to identifying opportunities for continuous improvement and defining analysis and improvement plans.
• Documenting the desired to-be state process with key changes fully analysed, documented and sized, to deliver sustained operational improvements.
• Supporting the business during "warranty" and ensuring that any defects or enhancement requests are well defined, analysed, justified and appropriately prioritised.

Skills and experience required

• Strong team leadership skills with experience creating and leading a high performing team.
• Experience in identifying and delivering transformational change that improves customer experience and the bottom line.
• Business improvement methodologies e.g. Six Sigma.
• Strong knowledge of business analysis and process design standards.
• Experience leading large scale change programmes.
• Confidence to challenge current ways of working and define and deliver improvements.
• Embedding and measuring changes to behaviours.
• Experience working collaboratively with Product & Technology teams to deliver transformational change.
• Communicating with and influencing senior stakeholders.
• Simplifying complexity.
• Experience of payroll, HR and working with managed services preferable.

About Us Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciatedfor the work they do - through precision, choice, and magic.We have over 50 years of heritage and industry experience - and weve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquiredby Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiringBenefex, were now even better equipped to serve the complex needs of our customers.Our vision is to be the clear leader in pay, reward, analytics, and people experiences. Were proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, whichwere defined with input from all of our 2,000 colleagues, are not empty words on a poster:

• Unstoppable together.
• Always learning.
• Make it count.

Keyskills :
Process DesignTransformNorthgateMultiple SitesTransformational