Trademark Account Assistant

Job Description

Trademark Account AssistantBirmingham, UKWork with usThe Vegan Society is an anagram of The Nicest Voyage. Quite fitting, we think, as for many people veganism is a journey - and a pretty remarkable one at that. Regardless of where you are on your vegan journey, our staff are on hand to make it easier, healthierand more fun. If you think youd be great at helping others with this, read on, as this may be right up your street.The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.Who were looking forAre you passionate about changing the way we treat animals Do you want to help reduce damage to our environment Do you want to encourage people to enjoy healthy vegan food that looks good and tastes great As individuals, we have a somewhat eclectic mix ofskills, passions and idiosyncrasies but it works. Probably because we all have one thing in common: we believe were onto something really special.Equality, Diversity & InclusionThe Vegan Society as an organisation values equality, diversity, and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applicationsfrom all sections of the community. We will offer an automatic interview to all candidates who meet our essential criteria and who identify as from an under-represented race or ethnicity or as deaf, neurodiverse, or living with disability.The roleThe Business Development (BD) Department works alongside the Communications and Campaigns departments at The Vegan Society. BD is responsible for the majority of income generated via Sales and Trademark registration as well as raising the public profile ofvegan products through the Vegan Trademark.The role supports the Cosmetics team situated within the Trademark team. You will be working with some of the leading manufacturers across the UK and around the world and actively promoting The Vegan Societys Trademark. You will be working within strict deadlinesand targets to ensure client expectations are met.As Trademark Account Assistant you will:- Deal with trademark applications and enquiries from the UK and around the world, particularly Europe- Communicate with potential clients, discussing their needs, undertaking onsite or virtual meetings and providing telesales support- Meeting Sales targets and objectives- Ensure excellent communications (internally/externally) and customer care skills are demonstrated, to retain, maintain and increase client accounts- Actively encouraging clients to go ahead with Vegan Society Trademark registration- Develop a good understanding of FMCG market across the range of products we register with the Trademark- Manage ingredient checking for products efficiently and proactively add to the knowledge base within the team- Provide absence cover for Business Development colleagues- General office duties, including dealing with own correspondence and filing own papersTo be considered as our Trademark Sales Executive you must have:- English, Maths & Science GCSEs A - C grade or equivalent- Excellent written and verbal communication skills especially telephone manner and customer-service skills- Computer literate with strong MS Office skills, particularly email and databases- The ability to demonstrate that you can enter data accurately, analyse and manipulate data and effectively search for required information- The ability to establish strong working relationships with colleagues and Trademark clients- The ability to manage multiple priorities and work to deadlines- The ability to demonstrate you can hit targets, deliver desired objectives and outcomes- Basic knowledge of whether ingredients in food, cosmetics, toiletries, clothing and household products are derived from other animals- A good understanding of business operations: production processes and administration- An understanding of The Vegan Societys values, standards and processes in order to make consistent and appropriate judgementsWhat we offer- A fun and supportive team- A solution-focused atmosphere and hard-working environment- Flexible working hours- Employee Assistance Programme and health cash-back scheme- Cycle-to-work scheme- Childcare vouchers scheme- Animal companion compassionate leave- Ethical pension scheme (5-7% employer contribution)- Death in service benefit- 28 Days leave + 8 Bank Holidays (25 days annual leave & 3 closure days)Additional informationThis is full time role (37.5 hours per week) role with a salary of £21, 589 - £23, 369 per annumThis is a predominantly home-based position, but the successful candidate must be willing to travel to our head office in Birmingham when required.The application deadline is 9am on Monday 14th February 2022.Interviews will be held w/c 28th February 2022.Find out more about what it is like to work for The Vegan Society by reading our recruitment pack.