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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £20,000 - £22,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Ticketing agent - Required for this expanding tour operator based on the edge of Birmingham. They are looking for an experience airline ticketer ideally with Amadeus knowledge but will cross train. They will pay up to £22,000 + overtime and benefits.Ticketing agents duties-Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues-Ensure that all Qs are checked at the end of the day to ensure that all tickets have been issued within deadlines-Ensure that all re-issues are completed within deadlines-Ensure that auto tickets are running on a regular basis-Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.-Monitor ticket match fail and ensure that it is kept up to date.- Assist with the BSP Ticket Audit-Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes. Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes.-Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.-Assist with airline refund and ensure they are processed within set guidelines.-Investigate any ADMs received and ensure that if required they are disputed with the airlines.Ticketing agents skills required-Excellent Fares and Ticketing Knowledge-Excellent GDS knowledge of Amadeus/GAL-Good communication skills-Good attention to detail-Strong customer focus-Able to work some late shifts from home and weekendsIf you are interested in the above role please call Duncan on quoting DT55086 or send your cv to Dont keep a good thing to yourselfWe grow our business through referrals, so please dont keep us to yourself. If you think were doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk Required skills
Keyskills :
Ticketing agent