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Tenant Liaison Officer

Niyaa People
Job LocationBirmingham
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The chance to work for a well-established property service company in the Birmingham area has become available for a Tenant Liaison Officer on a permanent basis. This role is offering great career opportunities, weekends off and a permanent role in a growing company. Tenant Liaison OfficerBirmingham patch Monday to Friday, 40 hour week , 8-5pm £26-28k per yearThis Tenant Liaison Officer role will be working on the Planned Works for Kitchen and Bathrooms, carrying out the following:

  • To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
  • Managing the customer/resident journey whilst following the client and company engagement procedures
  • local community and the Customer Care Department
  • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
  • Carry out choice events, consultation events and individual consultation with residents regarding future work.
  • Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Clients customer care team where appropriate
  • Agree access arrangements with the resident and book appointments to enable the work to their home
  • Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
To be successful in this role, you will have the following experience:
  • Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience
  • Great customer service experience
  • Be able to drive
  • Previous property maintenance or construction experience would be beneficial
On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks
  • 24/7 Employee Assistance Program and access to mental wellbeing app
If this is Tenant Liaison Officer role something that might be of interest, please apply directly or contact Shannon at shannon @ niyaapeople.co.uk

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