Technical Consultant

Job Description

Role Introduction We are looking for a Technical Consultant to join our growing Professional Services EMEA Consulting team. The primary focus of the role is the technical delivery of implementation projects, both new implementations and upgrades of legal time recording (Carpe Diem) document management systems (NetDocuments) and Involvement with other related products will beas appropriate to technical background and skills, and training. What You Will Do

• To act as a Lead Consultant on projects primarily relating Carpe Diem (time recording) to DMS and To analyse customer requirements to create accurate system specifications
• Take overall technical responsibility for the delivery of the technical solution
• Work with Project Management to delivery resources to deliver well tested technical solutions in line with documented requirements
• To deliver appropriate technical Administration training to customers and internal Advanced teams
• To actively participate in the identification and resolution process for project issues and product defects
• To deliver appropriate technical consultancy to customers and internal Advanced teams

What You Will Have

• Legal or Professional Services organisation knowledge a strong advantage
• Experience of a legal Time recording or DMS system
• Experience of RDBMS and / or Microsoft SQL software installations
• Experience of a variety of operating systems
• Demonstratable experience and a solid understanding of SQL
• Experience of Microsoft Office suite and client platforms
• Experience of delivering customer facing projects
• Excellent customer management skills
• Excellent communication and organisation skills, flexible and goal-oriented attitude.
• Self-starter with ability to prioritise tasks and strong attention to detail.
• Ability to anticipate, identify and communicate risks to finance and end users.
• Strong analytical and problem-solving skills.
• Team player, able to deliver against the interests of the team over individual goals
• Self-motivated with ability to drive forwards personal development

What We Do For You Wellbeing focussedOur people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Generous Annual Leave25 days of annual leave, plus public holidays and the ability to buy additional days
• Summer Fridays Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance Providing you with support and assistance when you need it most
• Life insurance- 4x times salary to help give you and your loved ones peace of mind

Personal Growth - Regardless of where you are at in your career, were committed to enabling your growth personally and professionally

• Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
• 65% Internal Mobility Committed to the development & growth of our people with 65% of our experienced roles filled by our own people
• Profit Share Our Group-wide bonus scheme enables you to reap the rewards of your success

Recognition Highlighting and rewarding the great work our people do

• Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employeesread about what its like!
• Tiered Recognition BonusThere are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards
• Clear ReviewOur own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Differencewe provide opportunities to help our people make a difference to the causes they care about

• MatchIt!Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering TimeOur volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger

Who We Are We are one the UKs largest tech companies, and our products sit at the heart of some of the countrys best-known businesses. Weve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.Find out more about the next steps once youve applied here -how-we-hire