Technical Business Analyst

Job Description

Role Introduction The Business Analyst (BA) will work as part of the Service Architecture Practice as part of Advanced Managed Services. The BA will support the business in developing and improving applications with varying functions.. The BA will be required to analyseand understand both the business environment as well as specific service requirements in order to develop and document the required development.The BA will be required to develop detailed procedural documentation, user stories, process relevant test cases, derive requirements, presentations, reports and plan as required by the project. They will beresponsible managing backlogs and supporting theteam in any improvement activities required,ensuring that applications are developed and implemented in line with the overall architecture and all work is performed in accordance with planned timescales.They will provide status reports as required and workas part of the overall Service Architecture Practice team to resolve issues where they arise.#LI-REMOTE What You Will Do

• Develop and document business process user stories and test cases
• Provide support for the business process testing elements of the test cycle
• Manage a development backlog
• Run User Forums for critical applications
• Analysis of the processes to identify change impacts and identify appropriate methods for handling those impacts as part of the overall development programme
• Develop and document procedures underpinning the processes
• Ensure that all documentation is signed off by the required authority
• Ensure that all work is performed in accordance with the Project Plan
• Ensure that all documentation is provided in a timely manner and meets the required quality levels
• Report to the Head of Service Architecture

What You Will Have

• 3 - 5 years SDLC business analysis experience (ideally within ITSM tooling)
• Ability to identify and understand business drivers and requirements and translate these into actionable user stories
• Experience in developing & documenting processes
• Experience in supporting cross functional workshops
• Strong problem-solving and triage skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
• Pragmatic hands-on approach to getting the job done
• Excellent communication skills (oral, written and presentation), including the ability to listen effectively
• Ability to self-manage and work independently, work to tight deadlines, prioritize workloads and work with related internal business functions
• Ideally holds at least ITIL Foundation Level.

#LI-REMOTE What We Do For You Wellbeing focussedOur people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Generous Annual Leave25 days of annual leave, plus public holidays and the ability to buy additional days
• Summer Fridays Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance Providing you with support and assistance when you need it most
• Life insurance- 4x times salary to help give you and your loved ones peace of mind

Personal Growth - Regardless of where you are at in your career, were committed to enabling your growth personally and professionally

• Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
• 65% Internal Mobility Committed to the development & growth of our people with 65% of our experienced roles filled by our own people
• Profit Share Our Group-wide bonus scheme enables you to reap the rewards of your success

Recognition Highlighting and rewarding the great work our people do

• Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employeesread about what its like!
• Tiered Recognition BonusThere are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards
• Clear ReviewOur own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Differencewe provide opportunities to help our people make a difference to the causes they care about

• MatchIt!Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering TimeOur volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger

Who We Are We are one the UKs largest tech companies, and our products sit at the heart of some of the countrys best-known businesses. Weve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to t