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Team Leader

Interserve
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job PurposeThe purpose of this role is to manage a range of daily facilities duties which facilitate the smooth running of the premises, providing support for a safe and efficient operation whilst ensuring all customer requirements are met. To undertake and supervise team members undertaking duties relating to front of house services including reception, meeting room bookings and key administration functions and also the operation of the building in line with key SLA and KPI’s, ensuring minimal disruption to the daily activities of establishment users on the Department of Transport (DfT) facilities management contract. The role reports to a Regional Manager.Responsibilities

  • Lead on the day to day running of the site ensuring that staffing levels are in line with contractual requirements
  • Assist in the achievement of the required KPI score for the contract
  • Communicate problems and concerns promptly through line management ensuring quick resolution
  • Comply with all Health & Safety legislation
  • Carry out team briefings
  • To ensure the health, safety and security of staff, customers, premises and equipment by encouraging and monitoring best practices at all times
  • Ensure high quality of daily reception and front of house services
  • Provide first line response to reactive events
  • Coordination of access for 3rd parties
  • Ensure premises are maintained in a safe and secure manner
  • Mail distribution
  • Furniture re-organisation & Porterage
  • Meeting room management
  • Building maintenance
  • Ensure that both Statutory & Routine PPM’s including but not limited to emergency lighting, FFE checks and L8 management are undertaken so that the site remains compliant in line with current legislation
  • React to and execute immediately any general repairs and maintenance duties as required or requested to undertake
  • Ensure cleaning duties are being undertaken and complete regular audits to ensure standards are maintained
  • Responsibility for preparation of paperwork, timesheets, overtime where required
    • Knowledge Skills & Experience
  • Previous experience of working within the facilities management environment
  • Good understanding of health and safety requirements and legislation
  • Have a proactive approach to maintenance and building management
  • Good customer relationship skills demonstrable by experience
  • Keyboard skills and basic computer literacy
  • Awareness of COSHH
    • Person
  • Good at developing strong working relationships with on-site client and employees
  • A team player but able to work under own initiative and able to escalate matters out of own limitations
  • Good communications skills
  • A desire to develop and undertake training as and when required.
  • Customer focused
  • Presentable and approachable, with a ‘can-do’ attitude.
  • Undertake role in a professional and safe manner at all times

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