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System Service Representative

Job LocationBirmingham
EducationNot Mentioned
Salary22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Start Date: ASAP - February 2023Location: West MidlandsContract: 40 hours per week on a 12-month assignmentSalary: £22,500 p/aOther: Full driving licence required as Company Vehicle supplied for business use only.25 days Annual Leave plus public holidays.The Opportunity:In this role, you will be responsible for the repair and maintenance of laptops for business and domestic clients, serving as the primary support liaison between our client and its customers.Having laptop repair and maintenance experience is preferred but not essential as youll receive excellent training to supplement transferable skills such as hardware break-fix skills in a customer environment, excellent problem-solving skills and deliveringexcellent customer service in a field-based role.This role will initially be dedicated to laptops repair, however the successful candidates may later have the opportunity engage in training for the maintenance of Apple MacBooks, as well as provide maintenance and installation work on multi-vendor datacentre systems, servers, and network equipment.Generic skills required:

  • Eager to learn new skills and new technical platforms
  • Flexible and adaptable
  • Able to uphold the clients brand image
  • Full UK driving licence
  • Able to effectively communicate to different groups of people
  • Broad knowledge of the consumer and business IT marketplace.
  • Has sound basis of IT competences
  • Able to integrate into a pre-existing team
Role specific requirements:
  • Able to adopt manual handling practices based on appropriate training
  • Manual dexterity
  • Be able to use hand tools and simple test equipment (multi-meter)
  • Have enhanced objection handling skills
  • Creative and analytical problem-solving skills
  • Physical and cyber security aware
  • Be able to recognise service level targets and work unsupervised to meet them
  • Work in a controlled and structured way
  • Show considered decision making
If this role is for you, please apply via the link below and a member of the team will contact you to discuss the next steps.

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