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Support Practice Lead - D365/Support - Birmingham

Crimson
Job LocationBirmingham
EducationNot Mentioned
Salary55,000 - 60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Support Practice Lead - D365/Support - Birmingham The Support Practice Lead heads up Crimsons Support Practice, which manages operational service contracts on behalf of our clients. Centered around Microsoft platform technologies, the key to the role is the management of a primarily thirdline service desk which is responsible for break/fix and service restoration of production environments to agreed SLAs, as well as delivering operational improvements via a small change process.An ideal candidate will have expert knowledge of the industry support methods, lifecycle, and processes. They will also have several years experience managing the support issues that surround complex Microsoft application environments such as D365, PowerPlatform, SharePoint, or .Net. The role is a hybrid position and therefore will require 1 day a week in the office in Birmingham. Key Responsibilities

  • To monitor the quality of all work undertaken by the team and schedule resources to achieve the optimal balance between risk, benefit, time, and revenue
  • Accountable for Microsoft Evergreen platform update process (e.g., D365 Wave 1 & 2 annual releases)
  • To evaluate the IT skills required by the team and implement appropriate training, mentoring, and career development policies to ensure that future business needs are met
  • Month-end support revenue invoicing and accounting, including any small change revenue, liaising with the Finance team
  • To implement and maintain a fair, agreed and appropriate call-out rota to ensure that out of hours support is available as part of the companys commitment to maintaining service level agreements
  • Lead on Major incident management processes, including documentation and communication
Key Skills
  • Application/sysadmin experience of Dynamics or other Enterprise-sized systems.
  • Proven management, supervisory and leadership experience
  • Excellent team player with the ability to negotiate and influence stakeholders
  • Proven experience in managing outcomes to agreed quality, time, and cost targets
  • Thorough knowledge of the approach and standards required to implement a customer service led culture in an IT-based support environment
Salary The salary that my client is offering for this position is up to £60,000 per annum, depending on experience, including additional benefits, such as a performance-based scheme and 25 days holiday.Submit to Ryan Patel () at Crimson for review.Not interested! Do you know anyone that might be Refer a friend for this role to earn £250 worth of vouchers.

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