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Job Location | Birmingham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Company DescriptionThe Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.Job DescriptionTo lead a centralised administrative and communication function to support the operation which delivers excellent customer service for the region’s Venues. Delivering consistency and accuracy in compliance, cost management, employment legislation, onboarding and HR administration, Payroll, system management and regional supplier expenditure.To ensure the team works collaboratively and efficiently to respond to BAU queries from the regional Venues, Support Office departments and suppliers/contractors.The Support Hub Manager will be responsible for shaping and supporting the development of systems and processes, advising on efficiencies and ensuring effective availability of Hub team for all required work streams.Building strong stakeholder relationships with Central departments, suppliers, contractors and external stakeholders, leading on projects, communications and people initiatives the HUB is involved in. Delivering high levels of confidentiality, accountability and integrity.Lead, develop and motivate the team, to ensure good engagement and high productivity, setting clear objectives, evaluation of performance and creating a culture of learning and development.Qualifications· Must have advanced systems knowledge and be comfortable integrating system and policy changes within the Hub.· Expert knowledge of all company systems and to be able to operate them to a high user level. Dynamics/Symphony/Excel/ Word - GTP (Worklog system).· Ability to quickly understand new business process areas, functional requirements and technologies in order to successfully lead projects
Keyskills :
Symphony Software Systems Excel