ServiceNow Project Manager / Engagement, ITSM, ITIL, PMP,

Job Description

ServiceNow Engagement / Project Manager - PMP, ITIL, Project ManagementRole: RemoteWorld leading digital transformation business has recently set up a new ServiceNow Practice with a view to lock into their huge client base. A hugely ambitious team, they seek a ServiceNow Engagement Manager to join their team while it is still in its infancy.If youre looking for a key role in a state art team with potetnial for career progression then this is it.Youll oversees the execution of the technical deployment of cloud-based solutions that meet clients business needs, primarily the ServiceNow tool. This role will be responsible for requirements scoping; installation, configuration, customization of thetool; and application of programming techniques to develop robust solutions on time throughout the projects. The ideal candidate will lead, direct, challenge, and motivate teams to ensure a successful delivery of the clients requirements. He/she will be responsiblefor growing key accounts through expansion of product offerings. This person must be solution driven; client focused, team motivator, and must be willing to travel.Key Responsibilities:

• * Single point of contact for client engagements;
• * Lead the project team throughout delivery process;
• * Apply expertise in the delivery methodology to promote client success;
• * Partner with the Sales team and client to understand the services to be delivered;
• * Manage project scope alignment, adherence, and changes to ensure successful project delivery;
• * Manage the schedule, budget, risks, issues, changes, resourcing, and other project functions;
• * Serve as the point of escalation for the client and our project team;
• * Lead team members to achieve the services objectives;
• * Identify gaps in solution delivery and propose solutions and escalate as needed;
• * Managing multiple projects at the same time (4+);
• * Serve as the go-to person for the Technical Architect and Project Manager for ideation;
• * Implement tools and/or deliverables that will make the project run smoother;
• * Build solid relationships with the clients with the focus on key decision makers and executives;
• * Monitor and report status of project progress and risks to upper management regularly;
• * Communicate risks and issues to the client in an effective manner;
• * Build, develop, and grow any business relationships vital to the success of the project and future opportunities;
• * Serve as a role model for excellence, professionalism, and leadership;

• * Outstanding Communication skills, professional and approachable ;
• * Experience delivering Agile projects ;
• * Experience communicating with senior stakeholders up to board level ;
• * Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy;
• * Excellent client facing and engagement management (trusted advisor);
• * Strong analysis and problem-solving skills;
• * Understanding of Service Management best practice - ITIL;
• * Knowledge of Project Management methodology - Agile;
• * ServiceNow implementation experience is advantageous;
• * Assist customers with ServiceNow roadmap development and delivery to support their business change initiatives;
• * ITIL best practice;

Further Useful Skills & Experience:

• * Experience with the ServiceNow platform is required;
• * 3+ years experience in a professional services organization and consulting experience is preferred;
• * Project Management Professional (PMP) certification
• * Agile Scrum experience and Scrum Master certification

Please get in touch for a chat to find out more. Strong benefits and bonus on offer too. Plus, this role can be carried out remotely.

Keyskills :
servicenowproject manager