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Service Manager

Advanced
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role Introduction Are you a Service Manager looking to move to a Service Architecture role Then we are looking for you.Due to the continued growth of our Managed Services business, we are looking for a Service Architect to join our Service Architecture Practice.Operating predominantly within the pre-sales environment this role is responsible for developing compelling service models that encompass data centres, public cloud, service desks and managed services. This role works closely with the technical SolutionsArchitecture community to develop sustainable and scalable services that meet our customers needs.Working within the Service Architecture Practice you will also be part of the team responsible for setting and improving Service Architecture and transition processes and procedures across the Managed Services business. What You Will Do

  • Analyse customer needs and deliver compelling IT managed service solutions, service architecture design and advisory/consultancy services.
    • Design sustainable ITIL aligned service wraps that take in to account the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements.
    • Ensure the service is fit for operational purpose and in line with Customer and Advanced strategy and capable of delivering to target service levels and performance indicators.
  • Assess options based on risk and cost benefits.
  • Creating and refining estimates for service design, implementation and operations
    • Identifying and managing service risks, dependencies, and issues appropriately through the relevant governance.
    • Maturing existing service models to support Operational teams in the delivery of growing IT services.
    • Working closely with 3rd party service providers to input on service elements.
    • Identifying requirements for non-standard services to feed back to Product and Sales leadership, supporting service portfolio management.
  • Performing peer reviews, audits, standards compliance checks and due diligence as required.
    • Developing, updating and improvement service artefacts including processes and supporting artefacts ensuring these are aligned to ITIL principles.
    • Championing service architecture and service management practices, including associated processes and procedures within the organisation, operating within the ITIL frameworks.
What You Will Have
  • A detailed knowledge of service delivery models with strong operational understanding of service supply chains.
  • Ability to articulate service concepts and designs to senior customer stakeholders
  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior stakeholders.
  • Extensive knowledge relating to service management and ITIL.
  • Proven track record of working with Operations teams in a lead capacity
  • Proven ability creating and delivering effective and persuasive presentations to customer and internal senior stakeholders.
  • Experience in designing service management processes and procedures.
  • Experience of modelling techniques and toolsprocess, applications, data, and technology.
  • Self-motivating, objective setting, and management skills.<span style="font-size: 10.

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