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Service Management Support Officer

Sopra Steria
Job LocationBirmingham
EducationNot Mentioned
Salary24,720 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

We are looking for an expert individual to support the service management team in providing excellent business support to the wider team. The successful candidate will be a self-motivated individual, someone who has a keen eye for detail, able to work wellunder pressure and adhere to various deadlines.We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.Hybrid working approach - travel to the office for meetings or training as and when they come up.What youll be doing:

  • Be the risk management champion for the Service Management team, -ensuring risks are included on Execview, appropriately handled and provide regular updates.
  • Provision of Monthly Performance Management reporting (PMR) to clients - input template to be created monthly and shared in Teams.
  • Ensuring the Service Management Issues and Problem log is maintained and facilitates CI activity to improve services and address client concerns.
  • Support Service Management team with their client meetings - capturing actions & minutes and managing documentation sets within a structured, centralised folder structure which supports SSCLs quality framework requirements.
  • Demonstrate a Customer First approach in your role, ensuring you anticipate your customers requirements and show a willingness to go above and beyond in delivering the service or product!
What youll bring:
  • Articulate and able to develop good working relationships with colleagues and clients
  • Numerate and able to process complex data
  • Able to use initiative and exercise sound judgment
It would be great if you had:
  • Able to use PowerPoint D
  • Very strong understanding of relevant ERP system e.g. Oracle D
  • Flexible manner and approach
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type: PermanentLocation: UK mobileSecurity Clearance Level: SCBenefits: 25 days annual leave with the choice to buy additional days, life assurance and pensionAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about usSSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR& Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings £400 million- providing more funds for front line public services.

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