Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Operator

First Military Recruitment
Job LocationBirmingham
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

JC65 - Service Desk OperatorLocation – Birmingham (Hybrid)Salary – £25,000 to £27,000 DOEOverview:First Military Recruitment is working in partnership with our client to recruit a Service Desk Operator to join their team in the Birmingham office. The Service Desk Operator will be assisting the FM team in monitoring local service delivery and ensuring all customers (internal and external) receive the contracted services. You will also input into the Service Desk module based in Riskwise to monitor Supplierperformance as required, including assisting the FM Team with their Compliance requirements for the HSE systems.Duties and Responsibilities:

  • Assist with incoming calls for our London Head Office, answering calls and directing queries as appropriate. To be undertaken while managing the main Service Desk call stream.
  • Assist the FM team to monitor service delivery to our customers.
  • Assist the FM team to achieve at least 80% resolution of reactive and planned work orders within the agreed SLA timescales.
  • Receive, input and process, via the Riskwise SD module, telephone and email requests from various sources; Tenants, Clients, and Suppliers.
  • Be aware of Health and Safety responsibilities insofar as they relate to Facilities / Property Services, particularly in the absence of the FM and reporting as required.
  • Assist with the integration of orders out of the RiskWise system into our Proactis finance system.
  • To assist FM’s in the maintenance of and ensure that the management database accurately reflects the picture of compliance within my clients managed sites.
  • To assist with the implementation of appropriate training programs for FM and site based staff.
  • Assist with the initial phase of implementation / onboarding process of a property and relevant information is loaded into the Riskwise system.
  • Assist with the provision of data reporting of compliance that is; available, accurate and appropriately formatted.
  • Work within the team tasked with reviewing and confirming that my clients H&S management system meets the business needs.
  • Assist with the procedures and processes that enables my client to provide a “best in sector” Service Desk facility to our Client .
  • Promote a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assure prompt response by other team members and selected contractors.
Skills and Experience:
  • 1-2 years experience of working in a similar role.
  • Customer service experience.
  • Pleasant and confident telephone manner.
  • Ability to remain calm and professional in difficult situations.
In return our client offers:
  • A competitive salary of £25,000 to £27,000 DOE.
  • Working Hours: 37 hours per week, Monday to Friday.
  • An opportunity to be part of a company who is committed to engaging with and developing all employees.
  • The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
  • Other benefits.

APPLY NOW

Service Desk Operator Related Jobs

© 2019 Naukrijobs All Rights Reserved