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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £20,000 - £28,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Service Desk Analyst required by my blue chip client based in BirminghamThe job holder will need to have sufficient technical knowledge and experience to be able to provide full 2nd line user support across the full range of IT support issues.Activities will include allocating work and tasks to the Support Administrators, monitoring activity and quality of work and providing coaching and training where needed with a view to both maintaining and enhancing service levels to the business.The job holder will work closely with the Head of IT to ensure appropriate prioritisation of work and resources across the IT team and will additionally be expected to work with the IT Operations Support Engineers on projects as required and with the BusinessSystems team on technical and configuration issues.The successful candidate will be expected to develop good working relationships across all levels of the co and with third-party suppliers. A friendly approach and a customer service focus is essential, as is previous experience of providing 1st and 2ndline support and extended trouble shooting, together with previous experience of mentoring, coaching and supervising others.Additionally, a comprehensive knowledge of the following will be required: -