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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | 250.00 - 325.00 per day, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Reed Secure are working with a major police force based in a convert location in Birmingham. They have a number of excitingopportunities available to join their specialist division as a Service Desk Analyst on an initial 6 - month contract.IT has never been more important to policing. This role will provide you the opportunity to work at the forefront of national security and public safety to help keep our communities safe.As the first point of contact, youll deal with customers via email, phone and video conferencing. Youll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completingeach one to the highest standards.Enthusiastic, analytical and driven, youll have knowledge of Microsoft Office applications, operating systems and mobile technologies. A basic understanding of Cisco VoIP and video conferencing would be ideal, but core technical skills are only half the story.Youll also need an analytical mind-set, a customer service focus, excellent written and verbal skills and a natural ability and desire to help others.If youre able to explain issues easily, compose well-written emails and provide impeccable standards of customer service on a 24/7 basis, we can offer you a key role in an area where you know youre making a difference.Please note that youll be working a 24/7 shift-based rota and that this role requires applicants to have an existing SC or DV security clearance that will not expire for the duration of the contract. Applicants must also be willing to undergo NPPV3 vettingvia the MPS.Essential Skills Customer Service Experience Knowledge of common IT software, hardware and terminology Excellent standard of written English Ability to work 24/7 and 12 hour shifts Full UK Driving Licence Existing SC or DV Security Clearance is essentialDesirable Skills ITIL Foundation Certificate Experience of STRAP Environments Experience of HMG Protective Marking Scheme Experience within a secure police or public sector environment