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Service Designer

Highways England
Job LocationBirmingham
EducationNot Mentioned
Salary33,940 - 37,334 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Here at National Highways we are building a great place to work.Are you looking for an opportunity to be part of a high performing team within a leading and established, transport services organisation Do you want to help deliver digital services to provide better information to our customers over the 95 billion milestravelled each year, improving safety and helping to realise our environmental strategies

  • Do you love helping people solve problems and discover clarity about what matters
  • Can you combine industry good practice with innovative design strategies to turn ideas into services that people value
  • Do you want to be part of a team that is transforming the way we deliver services that will empower our people to connect our customers with what they need, when they need it
Your new roleWe are looking for a Service Designer within Architecture, Design and Technology services that forms part of our capability to support the creation of sustainable whole services. Delivering the right experiences for our colleagues and customers across ourbusiness and operational services.As a Service Designer you will be responsible for supporting a range of projects to provide and assure service designs as part of our strategic services function, which are not limited to just the Digital Services part, as well identifying, and buildingour own groups capabilities and service offerings to set the direction for the design of services.You will be prioritising the needs of the service users and their safety. You will be motivated by the desire to understand and promote the needs of our service users. Listening to them, engaging with them, communicating, and feeding back with them. Youwill be driven by a desire to help others and be their advocate through the project delivery lifecycle as well as being an advocate for good design practices.Our hybrid working environment is open to consider opportunities from returners and/or those looking for part time or job share.What youll be leading on
  • Take responsibility for production of whole service design products for the benefit of one or more business areas with limited supervision by a Lead or Senior Designer
  • Manage engagement with colleagues and other stakeholders to undertake the development of people centric end to end processes, operational regimes, and organisational design. Enabling new ways of working that are aligned with industry best practise and COTStool sets best able to support service delivery.
  • Be an active member of our design group, taking the lead on a variety of group and enterprise initiatives to establish and market our service suite and support our drive to put experience at the heart of what we do.
  • Manage and develop several group design capability areas, setting their direction and supporting your peers in their adoptions.
  • Build an understanding of relevant strategy areas and empathy with appropriate technology users to enable an understanding of users needs, their habits, and the different ways in which they interact with technology to provide a better service.
To be successful
  • Must be suitably experienced in the design of services, using design patterns and toolkits.
  • Must have skills in supporting both agile and waterfall project teams.
  • Able to undertake process design and redesign.
  • Understand user research methodologies.
  • User focus - You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise anddefine approaches to understand the user story, guiding others in doing so.
  • Communication skills - You can listen to the needs of technical and business stakeholders and interpret them clearly for both audiences. You know how to manage stakeholder expectations. You can be flexible, and you are capable of proactive and reactivecommunication.
A bit about usThe Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data andtechnology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligentvehicle and transport systems as they develop, to improve journey safety and reliability.Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisation

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