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Service Advisor - Birmingham

Job LocationBirmingham
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorBirmingham£20,000 - £23,000 per annum (plus overtime)Working Hours: Week1 Monday to Friday 8:30am - 17.30pm Week2 Monday to Friday 8:30am - 17:30pm + Saturday 8am - 12pm (Rotating)Grafton Recruitment are currently looking for an experienced Service Advisor, a person that will be the company`s initial point of contact with customers, and as such, it will be a valuable advocate for the business.While the customers vehicle is with you, you will walk them through the entire procedure and provide them with updates and information.THE ROLE:Some of responsibilities the Sales Advisor will have are listed below:

  • After-sales knowledge with Kerridge and VAG systems is a particular advantage.
  • Confidence, resiliency, desire, energy, and talent should be unlimited.
  • Customer service and communication abilities are essential.
  • Meeting & greeting customers both over the telephone or face-to-face.
  • Maintaining excellent customer satisfaction and service levels in accordance with company standards
THE CANDIDATE:The ideal Service Advisor:
  • Experience as a Service Advisor and training skills are essential
  • Verbal communication is of a high degree.
  • Achieving pre-determined upselling targets for various Aftersales products and services
  • Ability to operate in a fast-paced atmosphere while maintaining high quality and safety requirements.
  • Strong customer service experience
  • Highly motivated to reach and exceed targets
  • Work well under pressure whilist maintaining a professional attitude at all time
BENEFITS:
  • Family & Friends Discounted Car Scheme.
  • 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years service.
  • Team Member Auto-enrolment Pension Scheme with employer contribution.
  • Onsite mental health first aiders.
  • Discounted Healthcare scheme.
  • Life Assurance.
  • Career progression opportunities.
  • Internal engagement initiatives
HOW TO APPLY:To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Andreea Negosanu at our Leicester office / .

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