Senior Wintel Engineer

Job Description

Role Introduction The Senior Systems Engineer will work as part of an operational squad to support specific Managed Service (ITO) customers in the cloud, ensuring all systems and related applications and infrastructure are supported and maintained to industry best practiceand agreed standards.Key to success will be a close-knit tribal culture of customer centric service. The Senior Systems Engineer will work closely colleagues in the Wintel team and the customer squads, ensuring technical excellence, reliability and continual service improvement.You will be a technology specialist, capable of delivering expert skills and knowledge in at least one related Microsoft application or service, along with a keen all-round interest in current Microsoft cloud and on-premise ecosystems and relevant relatedtechnologies. You will use these skills to contribute to standardisation, optimisation, and innovation, working with others to help define and deliver standardisation within the business.Communication and collaboration is paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients. What you will do

• Implement solutions which drive automation to help reduce time spent by support teams and in turn, free time to innovate and drive service improvement.
• Where required, provide technical support, and take ownership of technical investigations into complex problems, continuing to work on them until a resolution or workaround can be implemented. Provide technical input and governance to the problem and updatestakeholders at regular intervals as the technical investigation continues.
• Attend relevant customer specific meetings as and where required. Examples may include presenting changes to the change advisory board, providing technical feedback as part of a formal problem review and progress updates during project review meetings.
• Ensure compliance to relevant standards (i.e. ISO 27001, 9001) and security (i.e. CIS, STIG) to help ensure we control, report and adequately measure and handle risks the business faces.
• Use your specialist knowledge to contribute to and assist the relevant technical guild; a forum of your peers defining and driving standards to manage and optimise the services.
• As an effective and highly capable team member, you will self-manage your workload and proactively pickup requests and other work through the ITSM tool. You will also need to be able to mentor and develop other engineers in the wider technical support teams.
• Author new technical documentation for example for new solutions or changes in configuration required to adhere to updated security standards that is structured and relevant to the audience.

What you will have

• Experienced senior technical resource, highly motivated and capable of understanding and resolving complex technical problems.
• Strong understanding of both Azure and M365 cloud services as well as on-premise Windows Server infrastructure, coupled with a general understanding of traditional hosted technologies and approach. (OneDrive, SharePoint, Exchange Online, Teams in particular)
• Capability to problem solve; undertaking or designing tests to eliminate possible issues and working quickly and efficiently towards a solution
• Working knowledge of network and security technologies as well as private cloud infrastructure such as virtualisation and storage.
• Excellent communication verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues.
• Understanding of Incident, Problem and Change Management within the ITIL framework.
• Strong consultancy skills with the capacity to be an excellent motivator in order to meet deadlines and handle change.
• Ability to obtain and maintain UK Government Security Check (SC).

nWhat We Do For You

• Generous Annual Leave 20-25 days, plus public holidays, with the possibility to buy additional days
• Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Life Insurance 3-4x times annual salary
• Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility Committed to the development & growth of our people
• All our benefits are subject to location

Who We Are Advanced are one of the UKs largest and most successful software companies. Our products sit at the heart of some of the countrys best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our productsevery day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. Weve grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we dothings differently. We hire differently. We promote at pace. We recognise excellence.Find out more at about-us