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Senior User Researcher

Appcastenterprise
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company DescriptionSnook are on a mission to design a world that works better for people.We design sustainable and fair services with peoples real needs at their heart. We do this by engaging with users, building digital products, training our clients, and much more.Snook started as a service design company in Scotland in 2009. We have now become a multidisciplinary team of almost 100 people, based in Glasgow and London. Weve worked with brilliant clients across the public, private and third sectors. Clients have includedCancer Research UK and Tesco to Hackney City Council and the Scottish Government.Next Era GovernmentOne of Snooks core missions is Next Era Government. We want to make sure that human needs are at the centre of government services design and delivery. We are the User-Centred Design partner for multiple government agencies, including Home Office, Departmentfor Education, and the NHS.Key DetailsLocation: UK BasedContract: PermanentSalary: UK: £46,000 - 59,800 and London-weighting: £50,000 - 65,000Deadline: Recruitment is ongoing. The vacancy will be closed when available positions are filled so please dont delay.This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 yearsJob DescriptionKey responsibilities of the role are:

  • Project leading and directionYou will lead and direct projects with a focus on ensuring all services are inclusive, accessible and planet-friendly. Youll lead multidisciplinary teams through complex or high value projects. Youll alsoact as director on projects, pointing teams and clients in the right direction to deliver on scope and on budget.
  • Team support and management Youll help to support the user research team, for example by mentoring colleagues and contributing to recruitment activities. You may line manage more junior team members, including conducting and overseeingappraisals, making recommendations in relation to progression and communicating resulting decisions to the people you manage.
  • Defining and refining practiceYoull help to define the way our disciplines work together. Working with Research Ops, Service Design, Training and the other disciplines, youll further articulate our methods. This includes developingand implementing accessible, inclusive and planet-friendly user research practices.
  • Supporting new businessYoull work closely with our clients and partners to spot and nurture opportunities springing from the work we do. Its likely that youll play a role in all stages of Snooks new business process.
QualificationsWere keen to hear from a range of applicants who can demonstrate some, or all, of the following skills, experience and qualities, as part of or in addition to being able to meet the requirements above:Core technical skills
  • ResearchYou lead development of research frameworks, and completion of Data Protection Impact Assessments, planning research to uncover the key factors affecting a service and its use (contextual, operational, cultural, technological,human, strategic, business model...) You define research approaches, questions and activities appropriate to the project context, constraints and outcomes. You can direct teams to conduct research effectively and efficiently, and you use the most suitablemethods to lead in the analysis of research to identify and summarise actionable insights.
  • Analysis and synthesis - You can analyse and synthesise findings from user research to produce robust, evidence-based user stories, identifying the difference between user needs and the desires of the user. You lead co-analysis and co-synthesissessions and engage sceptical stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute. You can advise other researchers on choice and application of techniques for analysis and synthesis. You can confidentlyand humbly critique others findings to ensure best practice.
  • User-centred focus - You oversee others to ensure we always conduct ethical research. You ensure user needs are kept front and centre at all stages of a project. You can advise others about conducting user research in challenging situationsto ensure participants are supported and able to describe their experiences, so that we fully understand their needs. You can choose and lead appropriate approaches to mapping feasible, viable and desirable user-centred services and experiences. You are ableto balance multiple forms of research and stakeholder participation. You take responsibility for ensuring that outcomes are actionable in the face of business and contextual constraints, and aligned to client strategies.
  • Agile practices: You are confident in applying agile methods in practice. You lead in the identification and development of appropriate research activities across the different agile phases of a project. You lead the production of evidencefor GDS assessments, having experience of assessments in at least one of the Discovery, Alpha and Beta stages. You have experience of leading multi-disciplinary agile teams, understand the roles and responsibilities of the different team members, and can communicateuser research insights in ways that enable others to prioritise and complete activities specific to their role. You lead teams and ensure adherence to the guidelines of the Government Service Manual for Research.
  • Inclusion and accessibility: You lead methods that help the team think about how to ensure the product/ service is inclusive, accessible, and equitable. Can confidently advocate why these practices are important with the team and client.You actively incorporate best practice in your research and ensure your team understands risks and specific user needs and scenarios when designing products and services. You ensure other researchers carry out ethical and inclusive research. This includessituations they may themselves find challenging: for instance, on unsettling subject matters, in unusual settings, or with vulnerable subjects. You can clearly articulate user needs to ensure we design and deliver accessible services that work for everyone. Contextual Awareness: You lead and direct teams in ensuring our user research evidences where peoples experiences of services are influenced by wider systems. You guide teams in conducting user re

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