Senior Service Designer & Transition Manager

Job Description

Your new roleAs a Senior Service Designer & Transition Manager youll be working closely with key stakeholders, across the organisation, to understand and articulate impacts to Service Operational teams, use design thinking to develop and produce appropriate servicedesign packages and govern IT Transition activities, for new and updated services & solutions, into production environments.What youll be leading on

• Lead on the Development and provision of Service Design Packages which may include varying mixes of internal & supplier support and service management capabilities, to fit service requirements and ensure alignment to the National Highways IT strategies
• Integrate and deliver Service Design & Transition activities and outcomes across diverse delivery frameworks, such as Waterfall, Agile & DevOps
• Understand and support the development of strategies and policies, providing guidance to others.
• Evaluate current strategies to ensure service designs are linked to the wider business and IT strategies agenda.
• Provide clear, relevant communications to business stakeholders, staff, IT senior management and suppliers whilst leading, motivating, and coaching team members in line with company policies and ensure all operational activities are performed accordingto correct procedures.

To be successful

• Able to work confidently individually, or as part of a team
• Formal service design training/qualification essential e.g., ITIL V3/V4 practitioner or specialist in Service Design and Service Transition modules or equivalent.
• Able to understand and practice Service Architecture methodology: UX & CX design, User Interviews - Personas - User journeys - Empathy Map - Service Blueprint - Storyboards -Storytelling.
• Minimum 5 years previous experience of Service Design is essential
• Proven Service design & Service Transition experience within a large enterprise IT environment covering end to end operational processes & related systems (ITIL).
• Excellent communication skills, both verbal and written, with ability to influence others at all levels of the business

A bit about usThe Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data andtechnology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligentvehicle and transport systems as they develop, to improve journey safety and reliability.Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisation About Us Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisation.Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and blended working between base location/home
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finallyAnd finally we reserve the right to close before the advertisement expires