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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £39,985 - £47,343 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
SENIOR EVIDENCE & INSIGHTS ANALYST£39,985 - £47,373 per annumAre you passionate about helping consumers and representing their interestsWe currently have an exciting opportunity for a Senior Evidence and Insights Analyst to join our organisation.CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints againsttheir water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.Reporting to the Interim Head of Evidence and Insights, the Senior Evidence and Insights Analyst is responsible for leading on the analysis and interpretation of data for CCW and providing direction to the Evidence and Insights Data Analysts. The SeniorEvidence and Insights Analyst will be responsible for the collation, analysis and quality assurance of CCWs data, drawing together insight to inform operational and policy decisions. They will be responsible for ensuring that the data CCW holds is accurateand that it can be accessed by everyone in CCW through Power BI dashboards (which may be made external at a future date).The Senior Evidence and Insights Analyst will also be responsible for the production of CCW’s annual household and business customer complaints reports which are published on our website, and for conducting assessments of water companies’ complaints handlingto ensure that they are reporting in line with the complaints guidance.The successful candidate will be able to use their proven technical and analytical skills and their solid organisational skills, including multitasking and time-management in order to deliver our missionto ensure people are well-informed, treated fairlyand have confidence in their water services.In exchange, we’ll offer you the chance to work in a rapidly changing, dynamic organisation witha fantastic range of benefits available including Civil Service Pension, Blended Working, Flexible Working Options, Travel Season Ticket Loans, Free access toHealth Assured EAP, discounts and offers available via our STaR benefits platform and much much more.Next Steps…By clicking ‘apply’ you will be taken to our careers page. Please read the details on our careers page in FULL as it will provide further details of how to apply, details of the selection process and supporting documents to be downloaded.Closing date: 23:55pm on Sunday 7 January 2024.