Senior Chiller Service Engineer - Midlands

Job Description

Job Overview

• The Service Engineer will be expected to service products directly, working on a variety of equipment located at sites across a specific region.
• As the face of this market leading manufacturer you will be expected to deliver excellent customer service in conjunction with top quality engineering and problem solving skills are essential.
• The service engineers will report to the Regional Service Manager and will work closely with other internal departments to ensure that an efficient and profitable service product is delivered. Service Engineers will carry out a variety of activities oncustomer sites including planned maintenance, quoted works, commissioning and emergency call outs.

Knowledge, Skills, Qualifications, Experience required

• Minimum C&G Level.2 Cert in Small Commercial Refrigeration and Air Con Systems.
• C&G Award in F-Gas & ODS Regulations: Category 1
• Competent in water chiller, heat-pump and AC maintenance and remedial works.
• Fault finding, maintaining and servicing commercial chiller units
• Excellent communication skills (written and verbal).
• Strong client engineering interface experience specifically around AC and Water Chiller service and maintenance.
• Ability to work under pressure and use own initiative.
• Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.

Key Result Areas

• To attend and complete scheduled site visits and resolve customer issues.
• Focus on fault finding and repair within set time frame and according to defined process, service agreements and customer needs.
• To provide on site advice to the customer related to technical installation and/or service issues.
• To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
• Where relevant to act as a specialist on the job coach for less experienced service team members.
• Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
• To build and maintain a good working relationship with the regional Service Co-ordinators and to understand their challenges and requirements.
• Seek clarification and technical support where needed and escalate issues as appropriate.
• To commission and start-up systems in line with defined regulations, standards and processes.
• Working to a high level of customer service at all times, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.
• To work with the Regional Service Manager to become familiar with any operating problems and to reach a full understanding of customer needs so that the appropriate service level/product can be proposed.
• To swiftly communicate to the Regional Service Manager any recommended enhancement, upgrade or replacement work required on site.
• To advise and assist customers in system operations.
• To always comply with the relevant health and safety legislation and to ensure that all risk assessments & method statements and dynamic / lone working risk assessments are completed where applicable prior to commencement of work.
• To comply with all environmental, industry & statutory regulations, where applicable.
• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined by the Regional Service Manager.
• To ensure that all relevant training and certification is kept up to date and is logged with HR.
• Represent the company in a professional manner & preserve market reputation and integrity.
• Comply with all company policies & procedures.
• Deliver or contribute to specific tasks assigned via the Regional Service Manager and/or Service Management Team to support business growth and development.
• Build and maintain awareness of all service products, customers and markets.
• Maintain appropriate awareness of competitor activities and support the Regional Service Manager and/or Service Management Team with the formulation of appropriate strategies.
• Set up own 121s/progress meetings with the Regional Service Manager as appropriate.
• Ensure company vehicle is maintained in a clean & tidy condition and that all tools & test equipment are similarly maintained - vehicles & equipment will be regularly audited.