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Sales Support Assistant

Pertemps Birmingham Commercial
Job LocationBirmingham
EducationNot Mentioned
Salary£23,500 - £25,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SALES SUPPORT ASSISTANT - 12 MONTH FTC – FULL TIME – HYBRID - £23,500 (rising to a maximum £25,500 after 3 months)Job descriptionSales Support Agent, required for my client based in Birmingham. Working for a household recognisable brand, you will play a key role in speaking to existing and new customers, and processing high volumes of designer products.This is an exciting Sales Support Agent Fixed Term Contract (12 months) with a global company.This is a full-time Hybrid role paying up to £25,500 per annum after 3-month probation.Key duties and responsibilities:

  • Handling incoming calls from customers (UK and European) and dealing with orders and queries.
  • Managing an email account and responding to customer queries.
  • Processing large volumes of online orders.
  • Handling customer complaints.
  • Liaising with internal departments, ensuring the smooth delivery of customer orders.
  • Creating and sending out invoices to customers.
  • Working with strict service line agreements, ensuring timescales and deadlines are met.
Person Specification:
  • Experience working in a call centre environment, processing large volumes of orders.
  • Dutch, French or German speaker (preferred)
  • Confident dealing with queries and complaints.
  • Excellent communication skills, both written and verbal.
  • Computer literate, confident using MS office, Word, Excel and Outlook.
  • Happy to work full time in the office environment.
Benefits of the role:
  • 25 days annual leave
  • Pay rise after passing probation.
  • 4% matched pension
  • Staff discount on Products
  • Free onsite parking.
  • Progression opportunities.
  • Working for a global company.
  • Social events (next one is our Summer Party on Wednesday 28 June)
37.5 Hours Mon-Fri Hybrid (3 days office)If you are interested in this Sales Support vacancy based in Birmingham, please can you apply with an up-to-date CV or call Pertemps today.

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