| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £300.00 - £375.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
A leading Global Bank currently require a Root Cause Manager for an initial 6 month contract based in Birmingham, paying up to £375 per day via PAYE. You will be tasked with the management and resolution of customers complaints within commercial banking. Responsibilities• Gather and analyse various sources of complaint data that lead to the identification of underlying root causes of complaints issues.• Presents findings and well-thought out solutions that provide healthy challenge and recommendations to reduce complaints or prevent them from reoccurring.• Use a range of presentation techniques, verbal and written, to communicate findings to stakeholders in line with operational procedures.• Have confidence to act quickly using insight and MI to alert business owners where a complaint trend or new issue is emerging.• Promotes pace and energy within the team and leads by example.• Thinks ahead to identify potential risks to delivery and deals with them proactively.• Promotes the value of challenging the status quo, always seeking to improve ways of working and having a forward-thinking mind-set.• Takes ownership in maintaining FIMs and BIMs and managing audit outcomes of audit reports.Experience •Senior stakeholder management•Senior level complaints experience•Must have banking experience•Commercial experience is highly desirable •Sound judgement, decision making and problem-solving abilities, including an awareness of Six Sigma principles.•Excellent planning and organizing skills to ensure work is focused on key priorities, managing conflicting requirements and rescheduling where necessary to meet deadlines.•Proven implementation and change management experience.•Six Sigma training and qualifications is desirable but not essential.• A sound understanding of current bank strategy together with an understanding of FCA requirements. Please do get in touch if you would like to discuss this opportunity further by submitting your most up to date CV in the first instance. If you do not hear back within 48 hours, unfortunately your application has been unsuccessful on this occasion.Reed Specialist Recruitment Limited is an employment agency and employment business