Programme Manager

Job Description

The Technology Delivery Manager helps people with sight loss to live the life they choose by managing and ensuring the consistent and successful delivery of technology projects which support the tactical aims across the organisation, enabling the deliveryof the wider organisational and technology strategy.Client DetailsAt Guide Dogs, many of our roles arent your typical 9-5 job. Our jobs change lives and make a difference. And were passionate about what we do and why we do it. If youre looking for a rewarding career that offers variety and opportunity for growthEvery day our incredible people are helping to change lives. We have ambitious plans to increase the amount of support were able to provide for people with sight loss. To do this, were investing in our people and recruiting many new roles across the charity.Our rolesWe have a diverse range of roles across the organisation working alongside our volunteers, service users and supporters. From reception coordinators to guide dog trainers, fundraisers to habilitation specialists, IT specialists to volunteering coordinators.All of our roles make a vital contribution to the lives of those living with sight loss.Description Key Responsibilities

• Works very closely with the Digital Product Owner, delivering to the shared Technology Roadmap spanning IS and Digital. High profile in its deliveries, this role has close links with the Chief Information Officer and Chief Digital Officer.
• Works closely with the Heads of IS, Digital and Technology Business Partners, outlining and establishing technology projects; to lead and collaborate with development teams and stakeholders to ensure clear lines of communication and consistent successfulproject outcomes.
• Responsible for day to day management of multiple projects and associated workstreams as allocated, following agreed technology delivery lifecycle framework from initiation through to closure and benefits realisation.
• Develop and maintain standard documentation and plans appropriate with your projects, consistent across a range of project methodologies, e.g. agile.
• Support the Technology Business Partners to create and monitor the project outcomes and ensure a robust resource plan for the project is created and resource utilization accurately tracked and reported, providing regular updates on project performance (time,cost and quality)
• Support the Heads of IS and Digital ensuring they are provided with accurate and timely information that supports appropriate decision making.
• Lead and manage technology projects, working with agile teams creating required work packages and monitoring agreed outputs to ensure time, costs and quality requirements are met. Supports internal and external partner resources to coordinate and successfullydeliver technology work packages.
• Works with the Business and Technology leaders to identify and manage cross directorate project stakeholders and create the Communications Plan that supports effective engagement.
• Work with the heads of IS, Digital and Technology Business Partners to develop the roll out plan and undertake all the co-ordination tasks required to ensure the plan is executed effectively.
• Analyse, define, implement, monitor and review project processes to drive continuous improvements to ensure a consistent approach leading to increased successful outcomes.

Profile Job-Related ExperienceEssential

• Proven experience of leading successful technology project management of internal technical change projects on time and to budget as well as benefits realisation & closure.
• Demonstrable experience of delivering technology projects in a multi-location and geographically dispersed organisation of a similar size.
• Proven experience of managing multiple and sometimes conflicting priorities across different streams of work.
• Have worked within a matrix management environment

Desirable

• Experience of working in a not-for-profit organisation.
• Creation of standard project templates or resources.
• Proven leadership of non-direct reports.
• Demonstrable people management and coaching experience.

KnowledgeEssential

• High level of literacy in industry standard project planning tools or platforms, for example, MS Project, Office 365, JIRA
• Demonstrable understanding of technology related subjects e.g. CRM Salesforce, CMS Sitecore, payment transactions, social media channels

Skills and CompetenciesEssential

• Excellent communication skills, written and verbal, and a confident communicator and presenter.
• Highly effective at cross-functional stakeholder management, and a credible contributor to executive team decision-making.
• Highly organised and able to manage multiple projects simultaneously whilst keeping all parties updated.
• Diplomacy skills: The ability to facilitate between stakeholder groups, internal development teams and third-party suppliers, knowing how to make trade-offs.

Job OfferA salary of £65,000 plus organisation benefits.We recognise that the world looks a little bit different since the pandemic. Therefore, were committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunitiesto work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.