Product & Solutions Support Analyst

Job Description

Product & Solutions Support Analyst - Any UK OfficeRole OverviewWe have an excellent opportunity for a Product & Solutions Support Analyst to join our Product & Solutions Delivery team.Our technology led innovations across the firm have given us a leading position and recognisable brand in the market. We have an ambitious programme in place to continue to transform the way we deliver legal services for our clients and the technology productsand solutions we offer to support them. The Product & Solutions Delivery team works with our partners, lawyers and other professionals to design new ways of offering our services utilising technology; taking ideas through to delivery as products and clientfacing solutions or internal solutions to improve and streamline our processes, and then ongoing management and continuous improvement of them.This role has been created to support the Product & Solutions Deliveryteam including responsibility for project/portfolio status reporting, day to day maintenance and ongoing improvements to data, tracking and reporting processes, and outward communicationsto the firm using the teams intranet, Yammer and other mediums. The Product & Solutions Support Analyst will also provide general assistance across Product & Solutions Delivery team members as required, including setting up operational structures, processesand associated activities, documentation and communications.Candidate OverviewThe role is best suited to someone who is very well organised, has a creative and detailed mindset and has a good working understanding of Microsoft SharePoint, Power BI and the wider Power Platform. As well as this, the successful candidate will hold thefollowing skills and behaviours:

• An understanding of how to create and maintain automated workflows and other features of PowerApps and the wider Power Platform is desirable (but training can be provided)
• Results-oriented individual with a strong drive for quality and continuous improvement
• Detail-focussed with ability to take initiative, challenge the status-quo and deliver impactful change
• Capable of working collaboratively with a diverse and geographically dispersed team.
• A creative mindset with a good eye for visual and engaging design
• Excellent written and verbal communication skills.
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders
• Ability to work accurately to tight deadlines, and to prioritise between conflicting demands.
• Is comfortable with ambiguity and demonstrates flexibility in approach to tasks
• A strong desire for continuous learning and self-improvement
• Excellent time management skills and organisational ability.

What can we offer you

• Hybrid working - mix of office and work from home
• 25 days annual leave entitlement and the opportunity to purchase or roll over 5 days;
• The ability to claim up to 5 days towards parental or caring responsibilities;
• Contributory pension of up to 5%;
• Private healthcare;
• Death in service cover (4 x base salary);
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan;
• Cycle to work scheme;
• We envisage this role being full time, however, we are open to considering flexible working arrangements.

For any queries or for a copy of the full job description, please contact our in-house recruiter, Sim Dhonsi. Please note we only accept CVs that are logged on the Recruitment portal.At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from allsuitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which weoperate.#LI-BOSD