Product Manager

Job Description

Product/ Project ManagerBirmingham/ Hybrid/ Remote£513.76/dayContract until end of 2023, Likely extended to 12 monthsOur client HSBC are currently seeking an experienced Product/ Project Manager to join their team in the Birmingham office/remote working, this contract will be until the end of the year but will likely become a 12 month contract.Product Simplification – Hybrid Product / Project / Analysis Manager roleContextHSBC has committed to simplify it’s current range of Unsecured Lending products (credit / charge / store cards) and Everyday Banking products (bank / savings accounts). These products have been ‘off sale’ for a number of years, but are still in operation,used by a legacy of customers.A strategy has been agreed to close a set of these products by end June 2024. This requires plans to be developed for each product to either close customer accounts or migrate them to alternative ‘on sale’ products. There are a number of features and benefitsassociated with some off-sale products that are perceived by customers as being highly valuable, but which HSBC will no longer be able to provide. Product migration / closure plans will therefore need to recognise HSBC’s Regulatory obligations to the FCA aswell as treating customers fairly.A Change Programme has been mobilised to deliver Product Simplification. Two Product / Project Managers are required to play a key role, based in the Retail Banking Product Management function, working closely with the Programme team to deliver this initiative,completing by June 2024.Role description

• Provide primary representation to the Product Simplification Programme, representing the impacted Customer Journeys at Programme Working Groups and influencing Programme delivery plans to optimise cost, ensure customer centricity and minimise delivery timeframes.
• Specification of data analysis requirements and interpretation of findings to establish a robust understanding of the impacted customer base (eg numbers and characteristics) and commercial position (eg balances, revenues, business case etc).
• Facilitation of strategies at product level for customer migration or demise, securing stakeholder support and business approval.
• Management and execution of the governance process (eg Product Withdrawal Form) for each product being withdrawn. This needs to be done in way to recognise the high volume of products in scope whilst optimising the impact on resources and minimising leadtimes.
• Working with Product Management colleagues / SMEs to identify and convey business requirements to the Programme team / IT (eg for product migrations, closures and customer engagement).
• Brief senior stakeholders regarding emerging issues / risks, delivery progress and their participation in wider Programme and Product Governance (eg SteerCos and Product Development Forums).
• Influence customer engagement strategies and delivery plans to minimise the risk of adverse reaction by customers and the media, ensuring regulatory obligations are met; devising the key messages for incorporation within customer and colleague communications;facilitating the review and approval within Product Management.

Key skills and experience

• Product management experience within the Financial Services industry, with detailed knowledge and understanding of the operation and features of Unsecured Lending products (credit, charge and store-cards) and / or Everyday Banking products (current accountsand ISAs), plus previous experience of demising regulated products.
• Strategic thinking, able to recognise the bigger picture and shape actions and deliverables to achieve wider goals.
• Self motivated with strong project delivery skills, capable of resolving ambiguity and ensuring deadlines are established and achieved.
• Highly analytical, capable of specifying / interpreting data and drawing robust conclusions and recommendations.
• Strong written and oral communication, capable of effectively presenting complex situations to a broad range of stakeholders, customers and colleagues.
• Problem solving, identifying creative solutions that are realistic to deliver, being time, cost and resource efficient.
• High attention to detail, challenging anomalies and ensuring outcomes are consistent, meet quality standards and are fit for purpose.
• Strong interpersonal and influencing skills, able to quickly gain support and output from colleagues.
• Resilience, able to manage multiple tasks in parallel, whilst resolving potential issues.

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