Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Performance and Assurance Manager

Highways England
Job LocationBirmingham
EducationNot Mentioned
Salary33,940 - 37,334 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Your new roleAs Performance & Assurance Manager for National Operations you willmonitor and report key metrics regarding the operational delivery of services delivered by the National Traffic Operations Team. Based at our National Traffic Operations Centre (NTOC) in Quinton, Birmingham, you will collate and analyse various data setsto produce team and individual performance reports. You will produce regional and national network performance reports using traffic, roadworks and incident data to provide business intelligence that supports strategic decision making. You will help evolvethe current and develop new National Operations processes to ensure team performance is optimised and in line with business objectives. You will also be key to delivering improvements to our services by supporting project delivery and system improvements.What youll be leading on

  • Monitor team performance through established performance measures
  • Develop new performance measures when required as the teams capabilities and services evolve.
  • Define the criteria used as part of the measures and the factors and decisions that would influence a change in performance levels.
  • Identify opportunities to improve service quality and efficiency; recommend, agree and implement solutions, ensuring that business benefits are clearly identified and measured.
  • Manage the maintenance of operational procedures, review, update and change where necessary, using LEAN principals.
  • Identify risks associated with organisational, system, process or procedural changes that impact on National Operations and propose appropriate mitigating actions
  • Maintain effective communications and working relationships with regional operations and stakeholders, to share information and to contribute to a collaborative approach that drives continuous improvement
  • To ensure the health and safety needs and wellbeing of customers and employees are fully considered and accounted for throughout the planning and delivery of each service activity
  • Recommend evidence-based process improvements
  • Demonstrate benefits of improvement recommendations
  • Supporting the delivery of performance and system improvement projects
  • Be responsible for local resource and roster management of team
  • Temporary and occasional line management responsibilities to individuals seconded to support you
To be successful
  • Be proficient in using Microsoft PowerBI to create, develop and produce reports using complex and varied data sets
  • Have proven experience working in complex operational organisations and/or environments
  • Have proven experience of monitoring and reporting on the performance of multiple operational teams
  • Experience of identifying and analysing problems to provide intelligence-based recommendations.
  • Agile project management experience desirable
  • Experience in the successful delivery of change in an operational environment
  • Ability to manage own workflow to enable timely achievement of business objectives.
  • Very good communication skills at all organisational levels
A bit about us Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. We areresponsible for operating, maintaining and improving Englands motorways and major A roads. Consider that a third of all traffic, two thirds of heavy goods vehicles, and 98% of UK businesses rely on them, and you can see why our roads, and what we do, mattersso much.Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisationAnd finallyWe reserve the right to close before the advertisement expires

APPLY NOW

Performance and Assurance Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved