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OTC Quality Support Administrator

Appcast Enterprise
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

What you will doJohnson Controls are looking for an OTC (Order to Cash) Quality Support Administrator to join our team! The purpose of this role is to manage daily customer master file audit and weekly re-sales audit, providing feedback as necessary to reduce audit errors.It is a busy role, where you will undertake and review regular order acceptance audit, providing feedback, training and root cause analysis to improve order acceptance first pass yield. You will work in our Birmingham office ( B32 ) from Monday to Friday (8:30am-5pm).In this role you will:

  • Write, manage, and update customer playbooks for billing requirements
  • Reconcile customer Applications for Payment in line with customer requirements.
  • Run and distribute reports relating to order acceptance and billing, including credits to be keyed, BIA, Dockets etc.
  • Review on a weekly basis the RIF Tolerance Report and investigate any positive or negative tolerances
  • Maintain the Customer Allocation reporting and Customer Register for e-billing requirements
  • Ensure compliance of all monitored systems by reviewing CMR, investigate and resolve any liability issues
  • Restricted processing of invoicing for specific accounts
  • Process Intra-company work orders, raising purchase orders, GRNs etc, as required, where ADT acts as a sub-contractor for Tyco
How you will do itWe are looking for candidates with a keen eye for detail, you will need to communicate with all areas of the business to determine root causes and you will motivate the team to deliver and exceed targets and SLAs. In this role you will have a chance to optimiseprocesses to ensure efficiencies within the team. You will work as a part of a bigger, international team where you can contribute by providing closed loop resolutions to Bratislava Business Centre (BBC). Youll act as a subject expert, where you can leadregular meetings with senior management and account managers to ensure dispute resolution, presenting data and follow up actions as required.What we look for
  • Previous management or leadership experience
  • Understanding of the Order to Cash process.
  • Experience in dispute management and resolution
  • Competent in Excel and analysis of data
  • Excellent customer service skills
  • A good communicator at all levels internally and externally
  • Target driven
Apply now and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!#LI-DC1#LI-OnsiteUKJCI23

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