Operations Manager - Skills - AEB

Job Description

Introduction Be part of something greatMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on peoples lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary This role will be recruited subject to contract award.To provide overall leadership and direction for our Adult Education Budget programme/s, exceeding contractual and business objectives and KPIs.To recruit, manage, coach and mentor team members to exceed individual and team targets for income, quality, compliance and outcomes.Develop the business in line with targets for growth, development of contracts at a regional level, working with the wider Maximus UK teams, raising the contract/s profile, and performance managing team members to create a high performing engaged team.Please note this is office based role Monday to Friday, 37.5 hrs per week.Essential Job Duties

• Ensure successful delivery of multiple contracts exceeding Financial, Outcomes, Quality and Compliance expectations.
• Manage the delivery of mixed sector Trainers and Coaches to meet the key performance indicators of the contract and business.
• Manage partnership engagement teams to ensure referral and contractual targets are met.
• Maintain a key focus on business growth within the local authorities, sustained contract delivery and performance management.
• Collaboratively work with other Managers across Maximus to utilise the collective resources to meet learner recruitment and achievement targets.
• Adhere to the Education Inspection Framework and ensure a Grade 1 Outstanding Ofsted result in all self-assessment activity, mock inspection and actual inspections.
• Ensure the employer engagement, referral and delivery teams have a complete understanding of the delivery portfolio and effectively promote it to learners and employers to develop effective learner and employer recruitment strategies.
• Produce timely and accurate management information and translate all learner performance data to steer the delivery to reach financial and quality targets.
• Report financial, quality and compliance performance of contracts to the Head of and other areas of the business.
• Recruitment, induction and training of a highly professional team.
• Performance management of individuals where performance vs set KPIs, attitude or team ethic, in order to ensure maximum performance levels are achieved.
• Work with MI and Administrative functions to ensure that paperwork and progress is captured and is robust for audit and inspection requirements.
• Monitor the performance and development of direct reports, and ensure that staff training, reviews and appraisals are implemented in line with company procedures.
• Ensure the quality of teaching and learning is striving to be outstanding. Curriculum is developed and delivered with the intent, implementation and impact on learners in line with EIF.
• Work with Curriculum Specialists and Quality Monitoring Officers to ensure curriculum is fit for purpose, challenging and engaging.
• Observations of IAG, teaching and learning are met in line with company objectives and striving for outstanding working with Curriculum and Quality teams.
• Liaise with and maintain good, productive, working relationships with all Stakeholders both internal and external (inc. the funding commissioner) and with employers as required.
• Ensure that the CPD of staff in relation to occupational competence required for the delivery of the apprenticeship standards.
• Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for staff, customers and participants.
• Undertake any other tasks and responsibilities appropriate to the level of this post.
• To work flexibly as required, which may require some working during evenings and weekends.
• Comply with all Maximus policies and procedures including all statutory responsibilities; including and not limited to Health & Safety, Safeguarding, Prevent and Diversity, Equity and Inclusion.

Standard Responsibilities

• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
• Take appropriate responsibility to ensure the health and safety of self and others.
• Pursue the achievement and integration of equal opportunities throughout all activities.
• Undertake any other tasks and responsibilities appropriate to the level of this post.
• Comply with all Maximus/Remploy policies and procedures
• Maximus/Remploy is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share and promote this commitment.
• Ensure the accurate reporting of any incidents

Education and Experience Requirements

• Previous experience of managing a vocational delivery operations team including use of high-performance management strategies
• Previous leadership/management experience inc. leading remote teams
• Experience gained within a commercial, customer-focused environment
• Previous budgetary management and programme profiling responsibility
• Experience with stakeholder engagement and influencing decision making
• Experience of Ofsted inspection (support role or nominee)
• Previous experience of dealing with government departments and / or complex contracting arrangements
• Influence persuade and motivate others
• FE / HE / Skills / Employability knowledge
• Excellent communicator with strong interpersonal and presentation skills
• Good networking skillsability to liaise at all levels
• Plan prioritise and implement workloads to timescales
• Self-motivated with a pro-active can-do attitude
• Confident and enthusiastic
• Positive attitude at all times. Working on solutions not building barriers
• Versatile and resilient - Ability to deal with challenging situations whilst remaining calm
• Team playerActively seeks to work in collaboration for others for the benefit of the team
• Willingness to travel with a Full driving licence and access to a vehicle

EEO Statement MAXIMUS is committed to developing, maintaining and supporting a culture of