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Neighbourhood Officer

HancoxRead Recruitment
Job LocationBirmingham
EducationNot Mentioned
Salary£10.68 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Neighbourhood Officer (Must have a driving license)Hours: 36.5 hours per weekContract End: June 2021Hourly Rate: £10.68Job Purpose

  • To assist the Housing Officer to deliver a consistent, excellent, reliable, customer focussed Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area.
  • Using prevention, early intervention, education and enforcement approaches, will ensure the proper management of council tenancies in accordance with BCCs Tenancy Conditions and Management policy and related procedures and in compliance with all relevant legislation, regulatory codes, guidance and professional practice
  • Will contribute and help deliver where directed the provision of a multi-agency/partnership problem solving service around people, property, place, and sustaining tenancies
  • Required to work a 36.50 hour week with attendance on a time in lieu basis at meetings outside of normal office hours as and when required.
  • Place of work may change within the City to meet the needs of the service.
  • To be assigned, as part of a flexible and responsive housing service, to designated service areas, projects or issues according to the needs and priorities of the business
    • Core Duties & Responsibilities
  • Investigate and respond to complaints and enquiries within corporate standards and timescales.
  • Will assist the Housing Officer to prepare and present reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate.
  • Assist with the investigation and response to public liability claims, complaints and enquiries and provide reports to the housing officer using relevant case management systems.
  • Assist with the carrying out of surveys, site visits and inspections, collation of data and production and presentation of reports.
  • Undertake programmed and responsive tenancy visits to BCC properties as directed
  • You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.
  • Will carry out activity that supports enforcement action.
  • Will attend meetings with customer groups to help assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings
  • Working with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures. Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions recommended by Birmingham Audit
  • Assist residents by giving advice on Council services and signpost customers to the appropriate internal and external agencies ensuring that any safeguarding issues / concerns are reported accordingly and escalate concerns and issues to Housing Officers where this is appropriate.
  • Provide advice and assistance on all aspects of the housing service during customer interactions including face to face interviews, home visits, telephone calls, inline, email and written correspondence, social media, community meetings and council business meetings. Contribute to the production of regular newsletters, annual reports, and social media postings etc.
  • Inform residents on changes to welfare benefits to minimise their impact and provide sign posting and where appropriate, give general advice and guidance on welfare benefits, reform, budgeting and income maximisation to enable tenants to sustain their tenancy including known opportunities for upskilling and employment.
    • ContactPlease send your CV to the HancoxRead Team via this advert today. Required skills
  • Enforcement
  • Housing
  • Public Liability
  • Supports
  • Written Correspondence

    • Keyskills :
    Enfcement Housing Public Liability Suppts Written Crespondence

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