Marcus by Goldman Sachs, Fraud Operations Specialist, Birmingham

Job Description

ConsumerThe firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products. We use innovative design, data, engineering and othercore capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individualcontributors to join our team. Asset and Wealth ManagementAcross Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice toa wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend,borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design. Responsibilities:

• Review established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings
• Investigate risk identified, make sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts
• Determine action required based on established procedures to protect the Banks assets; work with supervisor on handling more complex cases
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Build rapport in communication with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
• Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
• Remains current on latest trends in industry, national and world fraud trends and prevention, and recommends tools, services and practices for improvement
• Completes ongoing compliance and remedial training as scheduled
• Works closely with Financial Crime to escalate cases where appropriate

Basic Qualifications:

• 1-2 years Fraud or Investigations experience in a financial institution
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
• Good analytical and problem-solving skills
• Has flexibility to work late or arrive early as workload demands

Preferred Qualifications:

• Degree/Diploma or equivalent military experience
• Fraud Operations experience at a large retail bank

ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York,we maintain offices around the world. We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally andpersonally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity