Loss Adjuster

Job Description

Company description Job title: Loss AdjusterLocation: Remote (Travel Across South-East Region)Salary: Up-to £55,000 DOE + Company Car + Annual BonusHours: Monday to Friday, 9am - 5pmSolution bringers. Day makers. Extra milers. We are the AA. And we keep everyones show on the road. There for our members wherever and whenever they need us, were always ready for anything. Thats why, for over 100 years, weve continued to evolve andadapt. Today, as the nations number one motoring organisation, we offer a range of excellent products and services to millions of customers.As a Loss Adjuster, youll join our exciting journey to fulfil our future vision. We aim to support the UKs 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking.Join us as we transform and deliver on this ambitious vision. This is the job Are you committed to helping our customers when they need our support the most As a Loss Adjuster, you will have the opportunity to join our Home Insurance Claims business covering the South-East region.This is an excellent opportunity to manage a portfolio of large and complex household property claims within the household team. You will have full accountability for visiting, validating, reserving, and negotiating settlement of complex and larger householdproperty claims, including those over £100,000 in value!Do you have a strong customer focus where indemnity control and first-class customer service is placed at the heart of each claim If this sounds like you, we would love to hear from you! What will I be doing You will be working closely with claims colleagues to manage our major and complex losses, with an element of supply chain management.

• Undertaking site visits for larger or more complex claims to agree a claims project plan with key stakeholders
• Ensuring complex and large loss cases are appropriately managed
• Identifying potentially fraudulent or dishonest claim related behaviour
• Working collaboratively to develop technical strategies to control indemnity spend on claims
• Being an advocate for the referral point for claim handling colleagues, particularly on building claims and wider claims department with subject matter expertise
• Undertaking aspects of supplier account performance management to ensure contractual, operational, regulatory, and business strategy requirements

What do I need

• Demonstrable experience of handling large and complex property claims up to and over £50,000 in value
• Field claims management experience would be preferable
• Thorough knowledge of the anatomy of domestic buildings and understanding of their defects, suitable repairs, and drying techniques
• Stakeholder management skills
• A self-starter with a proven ability to solve problems and deliver results that add value
• Excellent analytical skills with strong attention to detail

Additional Information Were always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, youll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave plus 8 bank holidays
• Free AA breakdown membership after 12 months, 50% discount in your first year
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

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